SkillBuilders 50 Communication Skills Activities

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Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities; a creative, engaging, and innovative collection of skill development activities that stimulate discussion and learning.

How it Works

SkillBuilders helps participants develop the skills necessary for providing quality service. It accomplishes this task by covering the eight critical customer service-related skill areas:

  1. Change
  2. Communication
  3. Data usage
  4. Excellence
  5. Negotiation
  6. Perception
  7. Problem-solving
  8. Teamwork

Uses and Applications

Skillbuilders was designed to strengthen the effectiveness of your customer service representatives. It includes: 
  • Reproducible participant handouts
  • Detailed preparation, administration, and debriefing information
  • Easy-to-follow facilitator guidelines
  • Handy reference table for pinpointing the best activities 

Easy to set up, use, and facilitate, these activities rarely require more than 15 minutes each. Engage your participants whether you use this collection in its entirety or choose selected activities.

Learning Outcomes

The activities presented in this collection enhance your customer service training program. It does so by effectively teaching participants how to illustrate, emphasize, and summarize vital customer service points.