Like all highly accountable professionals, these authors live Where Winners Live, an achievement they say is available to everyone. Written in a no-excuses tone and filled with personal stories and practical exercises, their book offers readers the non-negotiable, high-performance behaviors of the sales trade and tried-and-true best practices for success.
Executives recognize that learning is necessary to meet the challenges of a complex and global economy, to drive change, and to create greater stakeholder value—in short, learning is critical to an organization's present and future prosperity. Unfortunately, there are some persistent concerns within the learning and development community around the importance of learning as well as how and when it should be provided.
In Business-to-Business Relationships Over the Phone, you'll learn how to capture the customer's full attention and generate interest on not only the first call, but also each subsequent one. It also addresses how to move past the undeservedly poor reputation of telephone sales that has emerged over the years as a result of telemarketing.
Benjamin Franklin once said,"an investment in knowledge pays the best interest." Training with books is a great way to learn at your own pace and absorb information in a timely manner. Seventy-six percent of employees are looking for career growth opportunities, according to ClearCompany. Books can help them learn in their own free time. Corporate training books offer in-depth knowledge in a portable format. You can take them wherever you go and use them as needed. They can also be shared with others if you would like to spread the knowledge around.
One popular title in our collection is the newest addition to the bestselling HRDQ Style Series, Personality Style for Dummies.This book offers a great way to get a grasp on personality style. This handy reference guide introduces the four personality styles, illustrates how they apply to a wide range of organizational situations, shows readers how to spot someone else's personality style, and offers tips for "flexing" personality style in any situation. It’s only one of many valuable training books available at HRDQ.
Explore all of our titles in one convenient spot in this category.
The Business Case for Learning: Using Design Thinking to Deliver Business Results and Increase the Investment in Talent Development by Patricia Pul...
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A great training takeaway - get one for every participant! Personality style. It's the primary driving force behind human behavior. Knowing its ins...
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Did you know that... 95% of the measured behaviors that produce leadership effectiveness are related to Emotional Intelligence The single greates...
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Building Business-to-Business Relationships Over the Phone is an informative case study on developing, nurturing and sustaining revenue through ope...
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From training expert Mel Silberman, Unforgettable Experiential Activities is a next-step resource based on his well-known Active Training program. ...
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When carefully selected and perfectly timed, music can dramatically enhance any type of training session, whether you want to: Create a welcoming ...
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With contributions from experts in the field, this important volume includes 28 ready-to-use activities spanning a variety of training topics: comm...
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Where Winners Live: Sell More, Earn More, Achieve More Through Personal Accountabilityby Dave Porter and Linda Galindo Personal accountability is t...
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