Learning to Listen
Help your learners achieve immediate and lasting performance improvement through the simple art of effective listening. The assessment, available in online and print formats, determines listening effectiveness in three dimensions. With the optional classroom course learners explore the visible and invisible aspects of listening, learn what it takes both physically and mentally to listen, understand common barriers to effective listening, and create a plan to put new skills into immediate action.
The online version of this assessment requires a subscription to the HRDQ Online Assessment Center.
How It Works
The Learning to Listen self-assessment is available in both online and print formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of "almost always" to "almost never." Results reveal an overall listening effectiveness score as well as sub-scores in three dimensions: staying focused, capturing the message, and helping the speaker. The inventory takes approximately 10 minutes to complete, and we recommend you allow about an hour for the interpretation of results.
In addition to the Paper Assessment, the Learning to Listen Facilitator Guide includes all the tools you need to lead a half-day session. The third edition also offers online assessment options for individual users, self-study learning that features a comprehensive interpretation of results, the listening model, a review of responses, and development exercises to help improve performance.
Uses & Applications
- Performance coaching
- Customer service
- Needs assessment
- Selling skills
- Giving and receiving feedback
By the end of this workshop, participants will:
- Determine listening effectiveness in three dimensions
- Explore the visible and invisible aspects of listening
- Learn what it takes both physically and mentally to listen
- Understand common barriers to effective listening
- Create a plan to put new skills into immediate action
Product Type: Self-assessment.
Learning to Listen's Facilitator Guide is organized into two parts:
Part 1: Understanding Learning to Listen provides all the information you need to familiarize yourself with the product and get started, including a thorough overview of the assessment.
Part 2: Facilitating Learning to Listen contains detailed instructions for administering the assessment and leading the workshop as a facilitator.
Target Audience: All individuals. It's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.
Measures: How effectively employees listen while at work.
Dimensions: Staying focused, capturing the message, and helping the speaker.
Time Required: Administration: 10 minutes. Interpretation: One hour. Workshop: Four hours or a half-day.
What to Order
Facilitator Guide: Order One Guide Per Trainer.
This detailed, step-by-step guide includes background information, assessment instructions, scripts, discussion questions, and activities. It also includes samples of the Paper Assessment, HRDQue Cards, and Workbook. Facilitator support materials will be available to you as a digital download link in your order confirmation.
Workbook 5-Pack: Order One Pack For Up to Five Participants.
A comprehensive takeaway including critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.
Paper Assessment 5-Pack: Order One Pack For Up to Five Participants.
The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.
Online Assessment: Order One Per Participant.
The foundation for the workshop, the online assessment is administered to participants through the HRDQ Assessment Center. A full-color, detailed report is delivered electronically to the facilitator/administrator when complete.
HRDQue Card 5-Pack: Order One Pack For Up to Five Participants.
A reminder card for participants outlining the key takeaways from the workshop.
Poster: We Recommend Ordering One Per Trainer.
Understand and master Learning to Listen with this illustrated poster demonstrating the different "Dimensions of Learning."
About the Author
Laurie Ribble Libove, MS, is a specialist in strategic human resource management and organizational development. She earned an MS from the School of Management and Labor Relations at Rutgers University and a BS in Economics from the Wharton School of Business at the University of Pennsylvania. Ms. Ribble Libove served as a lecturer at the Haas School of Business at the University of California-Berkeley and an instructor in the MBA program at the Dominican University of California. She is the author and co-author of several HRDQ training tools, including Leading Change at Every Level, Trust: The Ultimate Test, and The Comprehensive Leader.
Additional Information for Learning To Listen: