Learning to Listen

Starter Kit for up to 5 Participants
Select Components:

Learning to Listen is a self-assessment and training workshop that can help you to discover how to achieve immediate and lasting results. Whether you are looking for an instructor-led program or a self-paced learning option, this combination self-assessment and workbook, has been a trainer favorite for more than 15 years. It was also just substantially enhanced!

From background information and improved statistical reliability to preparation and facilitation guidelines, the third edition of Learning to Listen offers everything you need to get up to speed quickly and deliver a successful training experience, including a fully revised, full-color facilitator guide, a participant workbook, new online assessments, a self-study option, support materials, audio-based practice activities, and so much more.

  • Overview
  • Details
  • FAQ's
  • Author
  • Resources

How It Works

Learning to Listen can be used as the centerpiece of a stand-alone workshop on listening skills. It can also be incorporated into broader training programs on topics such as:
  • Communication
  • Performance coaching
  • Customer service
  • Needs assessment
  • Selling skills
  • Supervising
  • Negotiating
  • Giving and receiving feedback

The Learning to Listen self-assessment is available in both online and printed formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of "almost always" to "almost never." Results reveal an overall listening effectiveness score as well as subscores in three dimensions: staying focused, capturing the message, and helping the speaker. The inventory takes approximately ten minutes to complete, and we recommend you allow about an hour for the interpretation of results.

In addition to the paper assessment, the Learning to Listen Facilitator Guide includes all the tools you need to lead a half-day session. The third edition also offers online assessment options for both individual users and self-study learning that feature a personalized, comprehensive interpretation of results plus the listening model, a review of responses, and development exercises to help improve performance.

Uses & Applications

Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role. It can be used as a stand-alone communication assessment, the centerpiece of a soft-skills training program, or part of a more comprehensive curriculum.

Learning Outcomes

By the end of this workshop, participants will:

  • Determine listening effectiveness in three dimensions
  • Explore the visible and invisible aspects of listening
  • Learn what it takes both physically and mentally to listen
  • Understand common barriers to effective listening
  • Create a plan to put new skills into immediate action

Product Details

Product Type: Self-assessment. Learning to Listen's Facilitator Guide is organized into two parts.

Part 1: Understanding Learning to Listen provides all the information you need to familiarize yourself with the product and get started, including a thorough overview of the assessment.

Part 2: Facilitating Learning to Listen contains detailed instructions for administering the assessment and leading the workshop as a facilitator.

Target Audience: All individuals. It's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.

Measures: First, participants will understand what it means to listen and why effective listening skills are so important at work. Second, they will be able to recognize — and overcome — common barriers to listening. Third, participants will know how to identify and practice behaviors that promote effective listening.

Dimensions: Staying focused, capturing the message, and helping the speaker.

Time Required: Administration: 10 minutes. Interpretation: One hour. Workshop: Four hours / half-day (Optional).

What to Order

Starter Kit: Order One Kit for Up to Five Participants & One Trainer.

Includes the Facilitator Guide and a 5-pack of Paper Assessments.

Facilitator Guide: Order One Guide Per Trainer.

This detailed, step-by-step guide gives you everything you need to facilitate a full-day workshop. This includes background information, assessment instructions, scripts, discussion questions, activities, a USB drive containing a PowerPoint presentation, poster, and samples of the assessment, HRDQue Card, and a paper assessment workbook. Facilitator support materials will be available to you as a digital download link in your order confirmation.

Workbook 5-Pack: Order One Pack For Up to Five Participants.

A comprehensive takeaway that includes critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.

Paper Assessment 5-Pack: Order One Pack For Up to Five Participants.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

Online Assessment: Order One Per Participant.

The foundation for the workshop, the online assessment is administered to participants through the HRDQ Assessment Center. A full-color, detailed report is delivered electronically to the facilitator/administrator when complete.

* Students may purchase an online self-study version of this product.

HRDQue Card 5-Pack: Order One Pack For Up to Five Participants.

A reminder card for participants outlining the key takeaways from the workshop to help them strengthen their commitment to accountability.

Poster: We Recommend Ordering One Per Trainer.

Understand and master Learning to Listen with this illustrated poster demonstrating and breaking down the different "Dimensions of Learning."

About the Author

Laurie Ribble Libove, MS is a specialist in strategic human resource management and organizational development. She earned a MS from the School of Management and Labor Relations at Rutgers University and a BS in Economics from the Wharton School of Business at the University of Pennsylvania. Ms. Ribble Libove served as a lecturer at the Haas School of Business at the University of California-Berkeley and an instructor in the MBA program at Dominican University of California. She is the author and co-author of several HRDQ training tools, including Leading Change at Every Level, Trust: The Ultimate Test, and The Comprehensive Leader.

Product Resources

Additional Information for Learning To Listen: