Navigating Difficult Conversations Instructor-Led Course

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.

This virtual instructor-led training event will provide you with the tools to handle difficult conversations. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

• Types of conversations people find difficult to carry out and the reasons why their difficult.
• Essential questions to consider before carrying out the conversation.
• Using empathetic language to establish trust and understanding.
• Key methods for getting the conversation off on a good start.
• Techniques for delivering the message tactfully, respectfully, and productively.

Participants Will Learn:

• Understand the nature of difficult conversations and what it takes to handle them.
• Identify the seven stages of handling difficult conversations.
• Use empathy in a way that minimizes negative responses and strengthens relationships.
• Apply best practices for preparing, initiating, and delivering the conversation.
• Discover how to generate solutions and bring the conversation to a close.

Ready to schedule your class?

• Add this item to your cart. Quantity of one for each class of up to 20 participants.
• Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
• You may also contact us to purchase and schedule your session.