Conflict Strategies Inventory

Starter Kit for up to 5 Participants
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This conflict style assessment and training workshop is based on the Blake and Mouton Styles Grid to pinpoint an individual's preferred conflict strategy.


A combination self-assessment and workbook, Conflict Strategies Inventory improves an individual's ability to successfully handle conflict scenarios in the workplace. Based on more than 35 years of research, this training tool explores five different strategies: integrating, compromising, competing, smoothing, and avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one's typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues. These workplace scenarios for managers offer helpful tips and tricks for dealing with conflict, and are especially useful for training the millennial generation.

Extensively updated and enhanced, the third edition features a fully revised, full-color facilitator guide, comprehensive participant workbook, new online assessment options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action planning, there isn't a better way to equip individuals with the knowledge and insight they need to address conflict in any situation.

The revised third edition facilitator set offers tools to lead a training workshop, including comprehensive background information, step-by-step facilitator guidelines, a skill-development module, sample participant materials, and a flash drive containing a professional Microsoft PowerPoint presentation and facilitator support resources. Trainer certification is not required to administer or facilitate the Conflict Strategies Inventory.

Additional Information for Conflict Strategies Inventory:

How It Works

The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management. Presented with 10 common workplace situations, individuals identify a preference for one of five basic conflict strategies: integrating, avoiding, smoothing, competing, and compromising. Scores reveal a "personal conflict strategies profile." The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to an hour for the interpretation of results, debrief, and action planning.

Uses and Applications

The Conflict Strategies Inventory is most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful. It can be used as a stand-alone learning instrument, the centerpiece of a more comprehensive curriculum, or a tool to:
  • Develop new approaches and solutions
  • Tackle recurrent conflict issues
  • Inspire interest and creativity
  • Introduce conflict management skills to teams

Learning Outcomes

  • Pinpoint one's preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the integrating strategy
  • Learn and practice when to use alternative strategies
  • Create a development plan to put the learning into action
Target Audience
All individuals, especially those in the midst of conflict

Product Type
Self-assessment and classroom workshop

Preference for one of five conflict strategies

  • Integrating
  • Compromising
  • Competing
  • Smoothing
  • Avoiding
Time Required
Administration: 25 minutes
Interpretation: 1 hour
Workshop: 1 to 4 hours (optional)

What to Order

Order one facilitator set per facilitator and one participant set per participant. Facilitator support materials will be available to you as a digital download link in your order confirmation.