Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first. This entertaining and award-winning customer service training video uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
The "customer" part of customer service:
- Greet the customer
- Connect with the customer
- Respect the customer's priorities and time
The "service" part of customer service:
- Listen and evaluate
- Meet the customer's needs
- Know your business
Coworkers are also customers. Everyone has "internal customers" when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.
Run Time: 18 Minutes