Customer Service Toolkit - DVD (DS)

Program Length: 20 minutes.
This toolkit is for the trainer who likes to create their own design. It provides high-quality video clips you can use to tailor your customer service training to your needs. Focusing on 6 customer service areas, the total, 72 video clips depicting over 20 different settings. This also gives the trainer the ability for different clips being used in different training sessions.

Situation-specific, this video clip library has enough variety to help you build customer service training courses unique to every type of trainee and the areas of service they need to review. Trainers will be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff. 

The Toolkit contains multiple video clips in these six topic areas:

  • Attitude
  • Communication
  • Problem-solving
  • Service recovery
  • Supervising a customer service department
  • Internal customer service
Plus, you will have a variety of video clips in each of these service categories: face-to-face (including field) customer service, telephone service, business-to-business, business-to-consumer, and employee-to-employee/internal customer service. 
Each clip is provided in two formats:
  • With narration and onscreen graphics to set up the scene
  • Without any set-up narration and graphics
The accompanying Leader's Guide gives context to each clip, suggests where and how to use the clips and explains how to combine clips for maximum impact. Discussion starter questions and activity suggestions are also included.