
Becoming A Customer Service Star
Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Becomin...
View full detailsToday's customers want service that is faster, better, cheaper, and more thorough. But you need to know if your organization is prepared to meet that challenge. Can you say with confidence that your organization's customer service is exceptional—and do employees know the difference between internal and external customer service? These skills are what set extraordinary companies apart.
HRDQ provides customer service training courses, activities, and assessments that can help you measure individual performance, build a service team, and identify changes needed in policies or operating procedures. Once you know the areas where improvement is needed, you'll be able to develop action plans for more effective customer service behaviors.
Becoming a Customer Service Star lets employees and managers evaluate their behavior in five critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
This RTL title helps service reps build the skills required to meet customer's needs and ensure customers feel heard and valued by your organization. The program is rich with partner and group role-play activities with realistic customer service examples.
Improving customer service skills can be tough, but the right training materials can make the process fun and effective. The training process often starts with an assessment of key skills. There are certain dimensions that people should focus on when they want to develop their customer service skills:
If these skills and dimensions are developed well, employees will be able to provide high-quality service with ease. This ultimately leads to increased satisfaction for the client or customer as well as greater opportunities for the organization. To develop these skills in your organization, build an effective customer service training course with the assessments and activities available at HRDQ!
Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Becomin...
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View full detailsToday's customers want service that is faster, better, cheaper. But how do you know if your organization is prepared to meet that challenge? Find o...
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