What are the most common problems your employees face? Are they meaty, sink-your-teeth-into problems, or slight annoyances? Do they require intensive analysis or a quick decision? Although most people may encounter a wide range of issues in their work, the everyday problems make up a significant proportion of the problems needed to be solved. Problem Solved was designed to provide participants with a quick method for solving these problems without sacrificing work efficiency or quality.
How It Works
Problem Solved provides participants with a simple problem-solving method while assessing their skill level during each step. Participants are read an in-depth scenario and respond to 25 behavior-related statements which indicate the extent to which they practiced the behavior. By scoring and charting results, they create a visual depiction of their comfort level with each of the five problem-solving steps.
The Five-Step Problem Solved Process
- Define the problem
- Analyze the causes
- Identify and choose solutions
- Plan actions
- Monitor results
Uses and Applications
Problem Solved is best used with participants who require a quick problem-solving method. It is particularly helpful for individuals or groups who:
- Face repeated short-term problems
- Must engage in problem solving daily or weekly
- Need to solve problems within a short period of time (e.g., one hour)
- Need a standard method for problem solving that can be applied universally
- Tend to spend too long solving everyday problems
By the end of this assessment, participants will:
- Learn an effective way to solve everyday problems
- Identify strengths and weaknesses at each step of the process
- Create action plans for improvement
Product Type: Assessment. The Facilitator Guide includes an administrative guidelines, theoretical background, training design, and detailed descriptions of the five problem-solving steps.
Target Audience: The instrument is appropriate for any organizational member who needs to solve problems quickly and efficiently.
Measures: How participants >use problem-solving and their skill level during each step of the five-steps of the Problem Solved process.
Dimensions: Problem-solving, communication, and team-building.
Time Required: 1 to 2 hours.
What to Order
Facilitator Guide: Order One Guide Per Trainer.
Includes the Facilitator Guide and a 5-pack of Paper Assessments.
Paper Assessment 5-Pack: Order One Pack for Up to Five Participants.
The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.
About the Author
The HRDQ Development Team creates soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. At HRDQ, we believe an experiential approach is the best catalyst for adult learning. Our unique Experiential Learning Model has been the core of what we do for more than 40 years. We combine the best of organizational learning theory and proven facilitation methods with an appreciation for adult learning styles, our philosophy initiates and inspires lasting change.