Navigating Difficult Conversations (RTL)

$599.00
SKU 2750E1NDC
Navigating Difficult Conversations (Business License for <5k employees)
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Choosing the correct license

All licenses are one (1) year term from date of purchase. At the term's end you must either renew license or discontinue all use of the content. Please read the RTL End-User Agreement (opens new tab) before purchase. Contact us if you have any questions.

Business - For unlimited use within an organization employing less than 5,000 people at one or more direct operating locations. EULA does not permit use outside the organization, e.g. partners, distributors and consultants.

Corporate - For unlimited use within an organization and its subsidiaries employing 5,001-10,000 people across the entire organization. EULA does not permit training outside the organization, e.g. partners, distributors and consultants.

Enterprise - For unlimited use within a top-level organization, its subsidiaries, partners, and distributors employing more than 10,000 people across the enterprise. EULA permits training of all legally connected entities.


Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in tricky situations and minimizing negative backlash to affect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry-out, and close difficult conversations in the most productive manner. It leads them to embrace – rather than fear – confrontation and produces long-lasting benefits for both the employee and organization.

Training Overview

Learning Outcomes:

  • Understand the nature of difficult conversations and what it takes to handle them
  • Identify the seven stages of handling difficult conversations
  • Use empathy in a way that minimizes negative responses and strengthens relationships
  • Apply best practices for preparing, initiating, and delivering the conversation
  • Discover how to generate solutions and bring the conversation to a close

Program Contents:

  • What Conversations are Difficult?
  • What Does it Take to Handle a Difficult Conversation?
  • Stages of a Difficult Conversation
  • Preparing for a Difficult Conversation
  • Getting the Conversation Started
  • Carrying Out the Conversation

Download Includes:

  • Virtual ILT, classroom ILT, and online self-study versions of each program
  • Includes Instructor Guides, Participant Guides, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation
  • All files delivered in MS Office format for easy customization

About the Reproducible Training Library
The RTL is a collection of 80+ customizable soft-skill programs for virtual or classroom instructor-led training and online self-study learning. Each title comes with versions for virtual instructor-led training, classroom instructor-led training and online self-study learning. You receive professionally developed and designed program materials for participants and facilitators so you're ready to train today. All material files are delivered in unlocked Microsoft Office format so you can also choose to customize the content or add your logo, anything you wish. The RTL is downloadable, customizable, reproducible, and flexible. Best of all, it's effective learning.

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If you're interested in 7 or more titles, why not consider the RTL Complete Collection? You'll get access to all RTL programs for one low entry price.