Feedback That Works: Coach With Conversations

SKU 0588E1KT
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Managers must be able to confidently give direct, honest, and timely feedback without emotion or judgment to be able to achieve the organization’s goals. This can be more difficult than it seems, as giving opinions on others’ work performance may lead to conflicts, arguments or overly sensitive employees. But it’s imperative that feedback is given in order for everyone to improve at work.

Employees actually tend to desire a manager’s input on their performance to assess how well they are doing at they job, and they often make even more of an effort in the workplace if they receive frequent feedback. According to a Pricewaterhouse Coopers survey, more than 75 percent of respondents believe that feedback is valuable – with 45 percent of respondents valuing feedback from their peers and clients or customers. However, less than 30 percent said they actually receive it. Feedback clearly needs to happen much more than it usually does.

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How It Works

Feedback That Works: Coach With Conversations is a simple, powerful, and effective feedback model enables your employees to give and receive focused, productive feedback. This "Lead it Yourself" facilitator tool will serve as a guide to actively instruct others to deliver Situation-Behavior-Impact (SBI) feedback in real-world settings. The content is based on the Center for Creative Leadership's proven SBI method for creating and giving developmental feedback that works. Included in this teaching aid are 50 tear-off sheets with tips for practicing feedback in the SBI style on one side and space to write a piece of SBI-style feedback on the reverse. The practice sheets will help people learn how to create and give effective developmental feedback.

Learning Outcomes

  • Understand the need for providing feedback in the workplace
  • Learn CCL’s model of giving effective feedback
  • Practice delivering and receiving feedback
  • Review common mistakes in delivering feedback
  • Create a plan of action for more effectively delivering feedback to others

Program Contents

  • Feedback That Works
  • Ongoing Feedback
  • Feedback in Performance Reviews
  • Giving Feedback to Subordinates

Product Details

What's Included:

  • 1 Card Deck
  • 1 Tips for Practicing SBI Note Pad (50 tear-off sheets)
  • 4 Feedback Guidebooks

About the Author

The Center for Creative Leadership is a top-ranked, global provider of leadership development. By leveraging the power of leadership to drive results that matter most to clients, CCL transforms individual leaders, teams, organizations and society.