Handling Challenging Behaviors in the Workplace

Handling Challenging Behaviors in the Workplace Customizable Course

In a study conducted by the consulting firm McKinsey, 59% of employees reported that they would be happier if their managers addressed problem employees, while only 7% believed their managers were doing so. For many managers, confrontation is one of the most difficult aspects of their job, so they potentially end up avoiding addressing issues. These issues indirectly affect others’ performance, lower morale, and overall workplace satisfaction.

Handling Challenging Behaviors in the Workplace introduces managers to a new perspective: changing the mindset from a "challenging employee" to a "valuable employee who exhibits challenging behaviors." By adopting a mindset of working together rather than against each other and following the techniques in this course, you will feel more prepared and confident to address issues in a way that creates a positive outcome for all those involved.

This program is appropriate for business professionals at a management level who regularly work with employees and teams to mitigate conflict, encourage engagement, and further productivity.

  • Overview
  • Resources

Learning Outcomes:

  • Translate "bad attitudes" into observable behaviors that can be corrected and improve 
  • Identify guidelines for promoting a positive outcome in every challenging situation
  • Recognize the various types of challenging behaviors, their underlying sources, and how to appropriately address them
  • Articulate why the challenging behavior is an issue and what the consequences are for not minimizing or changing the behavior

Program Contents:

  • An Ounce of Prevention
  • Personal Behaviors
  • Insecure and Disrespectful Behaviors
  • Negative and Unethical Behaviors
  • Self-serving and Hostile Behaviors

Included in the download:

  • A complete courseware package for a 4-hour classroom training event.
  • Includes Instructor Guide, Participant Guide, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation.
  • Supplemental Self-Study PowerPoint Course

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This program is just one title from the Reproducible Training Library Complete Collection, a comprehensive library of 300+ hours of soft-skills training provided in more than 80 different programs.  

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