Training Videos

Training Videos

  • Conflicts in the Workplace: Sources & Solutions DVD

    Conflicts in the Workplace: Sources & Solutions DVD

    $275.00

    While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you...

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    $275.00
  • Customer Service Counts DVD

    Customer Service Counts DVD

    $275.00

    Use this course to teach your employees the customer service skills you want them to know AND the attitude that puts customers first. Thi...

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    $275.00
  • Bullying and Respect in the Workplace DVD

    Bullying and Respect in the Workplace DVD

    from $350.00

    This best-selling workplace bullying training is designed to help you stop abusive behavior and maintain respect and good manners among y...

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    from $350.00
  • Professional Email Etiquette DVD

    Professional Email Etiquette DVD

    $275.00

    This professional email etiquette training will help you and your employees avoid embarrassing errors and make your best impression on cu...

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    $275.00
  • Customer Service - the Telephone Connection DVD

    Customer Service - the Telephone Connection DVD

    $275.00

    Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and p...

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    $275.00
  • The Well-Managed Meeting DVD

    The Well-Managed Meeting DVD

    $375.00

    How often have you asked someone how the meeting went, only to hear: a total waste of time! Yet meetings can be a powerful business tool,...

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    $375.00
  • How to Write and Deliver Great Speeches DVD

    How to Write and Deliver Great Speeches DVD

    $275.00

    One of the most powerful skills you'll ever use is your ability to inform, persuade and lead other people through effective public speaki...

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    $275.00
  • Workplace Violence: The Early Warning Signs DVD - Manager Version

    Workplace Violence: The Early Warning Signs DVD - Manager Version

    $350.00

    This bestselling workplace violence video helps managers fulfill their responsibilities and recognize the warning signs of an internal th...

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    $350.00
  • When the Phone Rings: Telephone Skills for Better Service DVD

    When the Phone Rings: Telephone Skills for Better Service DVD

    $275.00

    When The Phone Rings is a telephone skills video to train your employees so they can consistently provide the best customer service over ...

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    $275.00
  • Social Media at Work DVD

    Social Media at Work DVD

    $275.00

    Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, c...

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    $275.00
  • Power of Positive Discipline DVD

    Power of Positive Discipline DVD

    $275.00

    You have a discipline problem with an employee. You've tried looking the other way. You've tried gentle reminders. Maybe you've even trie...

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    $275.00
  • Performance Appraisals: Getting Results DVD

    Performance Appraisals: Getting Results DVD

    $275.00

    Effective performance appraisals add value to your organization. They motivate your top employees to do even better. And they tell under-...

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    $275.00
  • Dealing with the Irate Customer DVD

    Dealing with the Irate Customer DVD

    $275.00

    Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the cl...

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    $275.00