Communication Counts: Speaking and Listening for Results - DVD (DS)
How is it that a lack of communication can cause so much harm to an organization? Take a look at the list of problems below and the resulting “impact” associated with each. It’s easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.
Problem 1: Lack of clarity, or incomplete information provided, when communicating
Impact: Opens the door for the "receiver" to misinterpret the message or make faulty assumptions. This is the root of many misunderstandings.
Problem 2: Ineffective listening (or reading)
Impact: The speaker/sender's message is missed in whole or part. Vital information the speaker/sender assumes has been communicated has, in fact, not been received
Problem 3: Using the wrong approach, method, or timing when delivering a message
Impact: Conflicts arise (especially when email is used inappropriately). Important work, assigned the wrong way or at the wrong time, is not done correctly
Problem 4: Lack of assertiveness in communication
Impact: Instead of voicing their true needs, wants, or concerns, employees force others to guess or make assumptions. This is highly inefficient and tends to lead to conflict
Problem 5: Too much multi-tasking and too many distractions
Impact: Work is often not done as well as it could have been; mistakes are made
Problem 6: People don't realize how their communication style affects others
Impact: Individuals are off-putting to co-workers because they don't realize how things like brusqueness or sarcasm can be misconstrued. Morale, teamwork and productivity suffer
The video’s accompanying Leader’s Guide provides suggestions for group training, including one idea that allows your training audience to interact with the video: as the video’s characters complete the final quiz in their training course, your trainees are able to answer the same questions (before they see how the video’s characters respond). Reproducible worksheets are included.