When The Phone Rings is a telephone skills training your employees on how to consistently provide the best customer service over the telephone. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. How that call is handled still makes a huge difference to the success of your organization.
Teach the ABC's of telephone courtesy:
- Customer service etiquette
- Taking an accurate message
- Handling transfers and multiple lines
- Voice mail and leaving a message
- Problem calls
Those who answer the phones are speaking to everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients, or consumers: "We care about your call."
Run time: 20 minutes.