Handling Challenging Behaviors in the Workplace (RTL)

$599.00
SKU 2750E1HCB
Handling Challenging Behaviors in the Workplace (Business License for <5k employees)
Purchase:

Choosing the correct license

All licenses are one (1) year term from date of purchase. At the term's end you must either renew license or discontinue all use of the content. Please read the RTL End-User Agreement (opens new tab) before purchase. Contact us if you have any questions.

Business - For unlimited use within an organization employing less than 5,000 people at one or more direct operating locations. EULA does not permit use outside the organization, e.g. partners, distributors and consultants.

Corporate - For unlimited use within an organization and its subsidiaries employing 5,001-10,000 people across the entire organization. EULA does not permit training outside the organization, e.g. partners, distributors and consultants.

Enterprise - For unlimited use within a top-level organization, its subsidiaries, partners, and distributors employing more than 10,000 people across the enterprise. EULA permits training of all legally connected entities.


In a study conducted by the consulting firm McKinsey, 59% of employees reported that they would be happier if their managers addressed problem employees, while only 7% believed their managers were doing so. For many managers, confrontation is one of the most difficult aspects of their job, so they potentially end up avoiding addressing issues. These issues indirectly affect others’ performance, lower morale, and overall workplace satisfaction.

Handling Challenging Behaviors in the Workplace introduces managers to a new perspective: changing the mindset from a "challenging employee" to a "valuable employee who exhibits challenging behaviors." By adopting a mindset of working together rather than against each other and following the techniques in this course, you will feel more prepared and confident to address issues in a way that creates a positive outcome for all those involved.

This program is appropriate for business professionals at a management level who regularly work with employees and teams to mitigate conflict, encourage engagement, and further productivity.

Training Overview

Learning Outcomes:

  • Translate "bad attitudes" into observable behaviors that can be corrected and improve 
  • Identify guidelines for promoting a positive outcome in every challenging situation
  • Recognize the various types of challenging behaviors, their underlying sources, and how to appropriately address them
  • Articulate why the challenging behavior is an issue and what the consequences are for not minimizing or changing the behavior

Program Contents:

  • An Ounce of Prevention
  • Personal Behaviors
  • Insecure and Disrespectful Behaviors
  • Negative and Unethical Behaviors
  • Self-serving and Hostile Behaviors

Download Includes:

  • Virtual ILT, classroom ILT, and online self-study versions of each program
  • Includes Instructor Guides, Participant Guides, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation
  • All files delivered in MS Office format for easy customization

About the Reproducible Training Library
The RTL is a collection of 80+ customizable soft-skill programs for virtual or classroom instructor-led training and online self-study learning. Each title comes with versions for virtual instructor-led training, classroom instructor-led training and online self-study learning. You receive professionally developed and designed program materials for participants and facilitators so you're ready to train today. All material files are delivered in unlocked Microsoft Office format so you can also choose to customize the content or add your logo, anything you wish. The RTL is downloadable, customizable, reproducible, and flexible. Best of all, it's effective learning.

Buy in quantity and save!
If you're interested in 7 or more titles, why not consider the RTL Complete Collection? You'll get access to all RTL programs for one low entry price.