According to Harvard Business Review, the average span of control of CEOs doubled between the mid-1980s and the mid-2000s. Measured by the number of direct reports, this finding is particularly remarkable when considering how modern companies are far more complex, scrutinized,...
If you research the essential skills you need for career success, you'll likely find interpersonal communication skills right at the top of the list. After all, just about any business endeavor can fall apart at the seams without effective communication....
In a recent post, we took a deep dive into the six leadership styles proposed by Daniel Goleman. While many people assume that each individual will have their own fixed leadership style, this actually isn't the case. In fact, contrary to...
Did you know that 78% of consumers say that multiple bad customer service experiences with a company would lead them to switch to a competitor? Regardless of how stellar the product or service your offering is, there is little question that...
U.S. businesses lose one trillion dollars due to voluntary employee turnover every year. As you likely know, the cost of hiring a new employee is significantly higher than retaining an existing worker. According to conservative estimates, it costs one-half to two...
When you implement a training program in your workplace, you are working to improve the knowledge and skills of your team in a way that helps boost both their abilities and confidence. However, anyone who has participated in or overseen...
Have you ever heard it said that "if you want something done, ask a busy person"? This quote from Benjamin Franklin highlights something truly fascinating about time management – the more you have on your plate, the more efficiently you...
There have been numerous theories developed by researchers to explain human motivation. However, while it's simple enough to understand what motivation is (a force that helps to jumpstart, maintain, and guide behavior oriented towards a goal), it can be more challenging to...
Individuals with an internal locus of control are believed to be more successful in business and life. On the other hand, having an external locus of control is correlated with being less goal-oriented, being more prone to learned helplessness, and ultimately...
