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Virtual Instructor-Led Training

Creating an Outstanding
Customer Experience

Keep your customers happy with the right approach

Course Time

1-4p ET

Length

3 hours

Class Size

20 seats

Format

Virtual ILT

Interaction

High

Audience

Sales and Customer Service

According to one report, 40 percent of consumers switched to buying from a competitor because of its reputation for great customer service, 55 percent cite great service, not product or price, as their primary reason for recommending a company, and 66 percent said that great customer service was their primary driver for greater spending.

The basis of good customer service is simple: treat customers with respect, make them feel confident and heard, provide the information they need, and make their shopping experience easy and satisfying. What makes it outstanding: providing quality service 100% of the time, making a personal connection with the customer, and surprising the customer (in a good way).

While creating an outstanding customer experience sounds simple enough, statistics prove it remains a challenge for most. In fact, one survey found that while 80 percent of companies believe they provide a “superior experience” to their customers, only 8 percent actually do according to their customers. This virtual instructor-led training event will show you what you can do to create a consistently outstanding experience for every customer. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

  • Treating customers with respect.
  • Making customers them feel heard, understood, and confident that you will do your best to ensure the issue is taken care of.
  • Providing the information they need.
  • Making their shopping experience easy and satisfying.
  • Resolving any issues quickly

Participants Will Learn:

  • Establish a company culture that encourages employees to create an outstanding customer experience.
  • Identify ways to show customers you care and to make every customer interaction memorable.
  • Explore techniques for de-escalating issues and developing loyal customers through effective problem resolution.
  • Discover how to ensure self-service systems offer the same outstanding experience as live customer interactions

Requirements:

  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)

Schedule a Private Class
Contact us to book this class as a private virtual or onsite event.


Forward to a Colleague
Email this info to someone interested in virtual or onsite training.


Questions?
Check out our FAQ page.


You’ll love HRDQ Consulting Virtual Instructor-Led Sessions!

Our virtual instructor-led training sessions are live, interactive classroom solutions delivered directly to you – wherever you are located. The benefits of attending a virtual session include:

  • A flexible virtual education. The class is available to you wherever you work – office, home, or on the road.
     
  • Small group advantages. A small group learning setting offers more personalized support.
     
  • High-retention learning. You can attend the interactive and engaging class from your desired located without any distractions.
     
  • Real-time interaction. The session engages you with real-time interaction with the instructor and classmates.

Need help with selecting courses and scheduling learners? Contact us!

We're here for you. If you're new to virtual training or simply overwhelmed for time, let our helpful staff assist you in getting prepared for you next class. For over 40 years, we have helped countless organizations train and succeed!

Call 800-633-4533

Typically M-F from 9-5p ET.
Best if you want a more detailed discussion.

Send Email

Anytime.
Best after hours or you rather type than talk.

Chat Online

Typically M-F from 9-5p ET.
Best for a quick answer or you want to multi-task.

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