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Virtual Instructor-Led Training

How to Manage Your Emotions

Emotional Intelligence is the key to proper work behavior

Course Time

1-4p ET

Length

3 hours

Class Size

20 seats

Format

Virtual ILT

Interaction

High

Audience

Managers and Employees

In a typical work day, workers encounter situations that spark a variety of emotions. There are disagreements over decisions, frustration that a boss is not taking you seriously, disappointment over not getting a promotion, or perhaps complete dissatisfaction with a job. In order to get through the day, it is important to know when and how to express emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.

One step in managing emotions is to work on emotional intelligence. In a Career Builder survey on emotional intelligence, 71 percent of respondents said they value emotional intelligence in an employee more than IQ. The national survey questioned more than 2600 hiring managers and human resource professionals and revealed that EI is a critical characteristic for landing a job and advancing one’s career.

This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, be able to channel negative energy into more positive and productive activities, and will promote your overall emotional intelligence.

Key Topics:

  • Understand the trigger-perception-response cycle
  • Learn to recognize and control physical responses to emotions
  • Creating productive confrontations
  • How to handle your own outbursts and others’ outbursts, in the moment and after the fact
  • Understanding the difference between constructive and destructive communication

Participants Will Learn:

  • Recognize the messages our emotions send us at work
  • Understand the trigger-perception-response cycle
  • Reframe our thinking to avoid emotional outbursts
  • Replace emotional outbursts with productive confrontations

Requirements:

  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)
Class Is Full

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You’ll love HRDQ Consulting Virtual Instructor-Led Classes!

Our virtual instructor-led training classes are live, interactive classroom learning delivered directly to learners – wherever they are located. The benefits of HRDQ Consulting virtual classes include:

  • High-retention learning. Our experiential design offers more sharing, feedback and personalized support.
     
  • Low facilitator to student ratio. Our class sizes is capped at 20 learners.
     
  • Real-time interaction. Our classes engage learners with real-time interaction with the instructor and other learners.
     
  • No travel required. Our virtual classes are available wherever your learners work – office, home, or on the road.

Need help with classes selection or learner scheduling? Interested in a private virtual or onsite event?

We are a partner to your training team. Let us help you enroll and prepare your learners for our virtual classes. Contact us with any questions or to reserve seats for your learners today. And, ask us about bringing this class to your organization as a private virtual or onsite event.

Call 800-633-4533

Typically M-F from 9-5p ET.
Best if you want a more detailed discussion.

Send Email

Anytime.
Best after hours or you rather type than talk.

Chat Online

Typically M-F from 9-5p ET.
Best for a quick answer or you want to multi-task.

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