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Virtual Instructor-Led Training

Listening with Intent

Mastering the skills of active listening

Course Time

1-4p ET

Length

3 hours

Class Size

20 seats

Format

Virtual ILT

Interaction

High

Audience

Managers and Employees

Who would you consider a great listener? What sets them apart from an average listener? You might say they show a sincere desire to understand what you have to say, they have an open mind, willing to have their assumptions and conclusions about your message corrected. These are all the signs of an active listener. It is someone who seeks to learn something new and because of that, remains fully engaged in the conversation.

This program teaches you how to master the skills of active listening, so that you can produce important benefits for your team and your organization like minimizing misunderstandings, encouraging open communication, and increasing cooperation and collaborative problem solving.

Key Topics:

  • How to collect information by asking appropriate follow-up questions and paying attention to the context of the message
  • How to reach an unbiased conclusion about what you have learned
  • Recognizing“faux listening”responses that signal the absence of active listening
  • Understanding common situations that block active listening
  • The differences in how men and women engage in active listening
  • How to appropriately share and receive negative information or bad news

Participants Will Learn:

  • Explore the process of active listening.
  • Recognize common situations that block active listening.
  • Identify personal filters that create obstacles to active listening.
  • Understand cultural differences that form barriers to active listening.
  • Discover ways to practice active listening in a conflict.
  • Implement steps to regain the listener’s attention when it has drifted away.

Requirements:

  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)
Class Is Full

Private Classes
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You’ll love HRDQ Consulting Virtual Instructor-Led Classes!

Our virtual instructor-led training classes are live, interactive classroom learning delivered directly to learners – wherever they are located. The benefits of HRDQ Consulting virtual classes include:

  • High-retention learning. Our experiential design offers more sharing, feedback and personalized support.
     
  • Low facilitator to student ratio. Our class sizes is capped at 20 learners.
     
  • Real-time interaction. Our classes engage learners with real-time interaction with the instructor and other learners.
     
  • No travel required. Our virtual classes are available wherever your learners work – office, home, or on the road.

Need help with classes selection or learner scheduling? Interested in a private virtual or onsite event?

We are a partner to your training team. Let us help you enroll and prepare your learners for our virtual classes. Contact us with any questions or to reserve seats for your learners today. And, ask us about bringing this class to your organization as a private virtual or onsite event.

Call 800-633-4533

Typically M-F from 9-5p ET.
Best if you want a more detailed discussion.

Send Email

Anytime.
Best after hours or you rather type than talk.

Chat Online

Typically M-F from 9-5p ET.
Best for a quick answer or you want to multi-task.

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