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Virtual Instructor-Led Training

Selling Essentials:
Clients for Life

Strong relationships are essential to making sales

Course Time

1-4p ET


3 hours

Class Size

20 seats


Virtual ILT




Sales Reps

Whether you are working with fresh faces or seasoned pros, there are usually gaps between where salespeople are in their development and where they should be. This class focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.

Relationships are essential to the success of business. A successful client relationship leads to increased sales, customer satisfaction, and job satisfaction. When customers are on your side, your work will be more enjoyable, and you will have more productive results.

Key Topics:

  • The importance of being involved in product implementation/delivery
  • Strategies for handling customer complaints
  • Creating a customer satisfaction survey and capitalizing on the feedback
  • Creative ideas for maintaining consistent communication with customers
  • The progression of the five levels of client relationships
  • The value of clarifying questions in staying current on client objectives and priorities
  • Types of questions for uncovering corporate and individual priorities
  • Appropriate topics of discussion to help you get to know your clients better
  • Strategies for understanding and meeting clients’ needs and providing value

Participants Will Learn:

  • To explain the process of product implementation
  • The plan to develop clients for life
  • Describe how to develop strong, mutually beneficial client relationships
  • Discuss effective techniques for building customer relationships
  • Identify strategies for capitalizing on customer relationships


  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)
Class Is Full

Private Classes
Contact us for private sessions for your organization.

Tell a colleague about this class.

Check out the FAQ.

You’ll love HRDQ Consulting Virtual Instructor-Led Classes!

Our virtual instructor-led training classes are live, interactive classroom learning delivered directly to learners – wherever they are located. The benefits of HRDQ Consulting virtual classes include:

  • High-retention learning. Our experiential design offers more sharing, feedback and personalized support.
  • Low facilitator to student ratio. Our class sizes is capped at 20 learners.
  • Real-time interaction. Our classes engage learners with real-time interaction with the instructor and other learners.
  • No travel required. Our virtual classes are available wherever your learners work – office, home, or on the road.

Need help with classes selection or learner scheduling? Interested in a private virtual or onsite event?

We are a partner to your training team. Let us help you enroll and prepare your learners for our virtual classes. Contact us with any questions or to reserve seats for your learners today. And, ask us about bringing this class to your organization as a private virtual or onsite event.

Call 610-279-2002

Typically M-F from 9-5p ET.
Best if you want a more detailed discussion.

Send Email

Best after hours or you rather type than talk.

Chat Online

Typically M-F from 9-5p ET.
Best for a quick answer or you want to multi-task.

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