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Virtual Instructor-Led Training

Selling Essentials:
Opening the Sales Call

Making a powerful first impression

Course Time

1-4p ET


3 hours

Class Size

20 seats


Virtual ILT




Sales Reps

You never get a second chance to make a first impression. Ten seconds or less – that's how long the window of opportunity is open for your salespeople to grab a client's attention. And that's why it's vitally important to arm them with the tools that enable them to be confident, sincere, engaging, and successful – before they set foot in their next face-to-face sales call.

With the proper knowledge and preparation, your salespeople can establish themselves as experts, think on their feet, adapt to client expectations, and capture lifetime clients. As a module of the Selling Essentials Training Series, this class is an in-depth training program that does just that.

Key Topics:

  • The framework of a successful first call with a customer which allows you to plan for, and subsequently open the call with confidence
  • How to develop an agenda that resonates with your prospect’s situation and then communicate that agenda in a clear and concise manner
  • Strategies for introducing everyone on the call and reviewing the agenda in your own words
  • How to clearly describe what your company does and the ways you can help to gain customer buy-in and to open the door for a two-sided conversation later in the meeting
  • Situations when you must adapt your agenda to meet customer expectations
  • The typical progression of a customer’s thoughts on making a change and the importance of anticipating business needs

Participants Will Learn:

  • Identify strategies to use for preparing to open the sales call
  • Describe the traits that help you to be successful when opening the call
  • Explain the importance of building rapport
  • Demonstrate how to open the call using a consistent framework
  • Describe tips for successfully opening the sales call


  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)
Class Is Full

Private Classes
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You’ll love HRDQ Consulting Virtual Instructor-Led Classes!

Our virtual instructor-led training classes are live, interactive classroom learning delivered directly to learners – wherever they are located. The benefits of HRDQ Consulting virtual classes include:

  • High-retention learning. Our experiential design offers more sharing, feedback and personalized support.
  • Low facilitator to student ratio. Our class sizes is capped at 20 learners.
  • Real-time interaction. Our classes engage learners with real-time interaction with the instructor and other learners.
  • No travel required. Our virtual classes are available wherever your learners work – office, home, or on the road.

Need help with classes selection or learner scheduling? Interested in a private virtual or onsite event?

We are a partner to your training team. Let us help you enroll and prepare your learners for our virtual classes. Contact us with any questions or to reserve seats for your learners today. And, ask us about bringing this class to your organization as a private virtual or onsite event.

Call 610-279-2002

Typically M-F from 9-5p ET.
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