Introducing What’s My Communication Style FOURTH EDITION

Workplace conflict is a far too common occurrence. Usually a clash in personality is to blame. This is because our individual personalities directly impact the way we share and interpret messages. A lack of awareness into your communication preferences, and those of others can easily lead to misunderstandings, mistakes, hurt feelings, and turf battles.

What’s My Communication Style Fourth Edition serves as the starting point for improving your interactions and relationships with others.

How to buy What’s My Communication Style FOURTH EDITION

What’s My Communication Style is not a one-size-fits-all product. We offer a range of components to suit our clients’ different needs and interests. On the following pages, you’ll find a description of each component, as well as ordering information.

Facilitator Set

The Facilitator Set provides you with the tools you will need to lead a successful learning and development experience using the What’s My Communication Style assessment. This includes the print Facilitator Guide, Poster, and digital Facilitator Support Materials (FSM).

The Facilitator Set also contains samples of all available participant materials, including the Paper Assessment, Workbook, HRDQue Card, and Online Assessment Report. We ask that you do not reproduce any of these samples, per our copyright and license agreement.

Facilitator Guide

This Facilitator Guide serves two functions. First, it provides information you’ll need to familiarize yourself with the product. Second, it contains detailed instructions for administering the assessment and leading the workshop.

Poster

The poster can be used as a quick reference and visual aid during the workshop. The reverse side features the HRDQ Experiential Learning Model. Additional copies of the poster are available for purchase, as many facilitators tell us they like to display training posters at various locations in the workplace.

Facilitator Support Materials

These materials are provided as digital downloads accessible via the link in your order confirmation email.

  • PowerPoint Presentation
    The PowerPoint presentation is designed to enhance and support the workshop. Provided in open format, it offers the ability to customize the slides to suit your audience’s needs or your organization’s guidelines. The Workshop section of this Facilitator Guide features slide thumbnails next to the relevant content, so you will know exactly when to display each slide during the workshop.

  • Learning Overview
    The Learning Overview contains key information about the product, including the learning outcomes, target audience, and workshop agenda. It’s a quick way to familiarize yourself with What’s My Communication Style, generate interest, and gain buy-in from managers and other stakeholders.

What's new in What’s My Communication Style FOURTH EDITION

Build a better understanding of personality style, communication, and their effects on your colleagues with What's My Communication Style. This tool will allow you to identify an individual's dominant communication style and the communication behaviors that distinguish it. The four styles are Direct, Spirited, Considerate, and Systematic.

Part of the best-selling Style Suite, this communication style assessment and training program now has a new look! It still has the same great content that can help you assess personality style from the perspective of communication using Marston's style theory (or DISC) and it also includes a half-day experiential workshop.

The fourth edition is thoroughly revised, updated, and repackaged in a fresh design, offering numerous improvements and additions to the previous edition. Most notably, we have:

  • Reorganized and expanded on the Facilitator Guide to help you better prepare as a facilitator.
  • Added more contemporary references to support the underlying research behind the model.
  • Built more skill-development activities into the core workshop, extending the length of the workshop from 90 minutes to 4 hours.
  • Added script to the PowerPoint slides to support presentation.
  • Split the Participant Guide into two separate booklets: an in-depth Workbook that enriches participants learning and a Self-Assessment.
    • The Workbook features detailed content on the four personality styles, thumbnails of the PowerPoint slides, key information from the facilitator’s presentation, numerous skill-building activities, and a development-planning section to maximize learning
      transfer.
    • The Self-Assessment contains instructions for completing the assessment, the 24 statements participants will evaluate, a scoring form, instructions for calculating and charting scores, and general interpretative information.
  • Created a Poster that can be used as a quick reference and visual aid during the workshop. It features the HRDQ Style Model on one side and Experiential Learning Model on the other.
  • Created an HRDQue Card that can be distributed to each of your participants at the end of the workshop as a learner takeaway. It features the HRDQ Style Model on one side and a succinct description of each of the four styles and their characteristics on the other side.
  • Created a Learning Overview to serve as a quick way to familiarize yourself with What’s My Communication Style, generate interest, and gain buy-in from managers and other stakeholders. It contains key information about the product, including the learning outcomes, target audience, and workshop agenda.
  • Created an FAQ to respond to some of the most common inquiries we’ve received about the product.
  • Developed an online course to give you the option to deliver What’s My Communication Style as a self-study tool for those who are working remotely or in dispersed locations.
    • The online course features detailed information on the theory behind the HRDQ Style Model, an overview of the four communication styles, and a graded quiz.
    • The online course can also be used in a blended learning approach by administering it as follow-up to the classroom training to reinforce learning or by administering it as pre-work to the classroom training, allowing you to reserve more time for interactive group activity and discussion.

More about What’s My Communication Style FOURTH EDITION

  • Overview
  • Details
  • What to Order
  • Author

How It Works

What’s My Communication Style provides every employee insight into everyday communications with others. This assessment is appropriate for individuals at any organizational level who want to discover more about themselves and their communication preferences. Individuals identify their preference for one of four communication styles using a 24-item assessment. The instructor-led program then helps participants understand the various forms of communication and learn how to “flex” their own personal style to improve communication.

What's My Communication Style starts with a self-assessment (a communication style inventory) that takes approximately 10 minutes to complete. Individuals respond to 24 different items relating to both verbal and nonverbal communication by selecting the statement ending that they believe best reflects their perceived communication behavior. Each response is scored, providing individuals with a total summary for each of the four personal communication styles: direct, spirited, considerate, and systematic.

The majority of individuals will show a clear preference for one of the communication styles, which becomes their dominant style. This communication style inventory is followed by approximately one hour of interpretation of scores, topic discussion, debriefing, and action planning. The What's My Communication Style Facilitator Guide also offers an easy-to-follow workshop outline that expands What's My Communication Style into a 1.5-hour classroom training program.

Uses and Applications

What's My Communication Style is appropriate for use with anyone and is equally effective for personal and management development. The communication assessment can be used as a standalone training development tool, or it can be incorporated into a more comprehensive training program on communication skills. This communication assessment is an effective foundation for determining types of communication, and it offers a variety of soft-skills training topics, including:

  • Communication
  • Leadership training
  • Team building
  • Supervisory skills
  • Conflict resolution

If you are familiar with the DISC-based assessments, you will find that What's My Communication Style is a practical and easy-to-use alternative.

What's My Communication Style is also now available in Spanish, French, and Chinese languages.

Learning Outcomes

By the end of this assessment, participants will:

  • Identify a preference for one of four communication styles
  • Uncover the characteristics of each style
  • Discover how style affects communication
  • Learn how to "speed-read" a person's dominant communication style
  • Understand how to "flex" style for effective communication with others
 

Product Details

Product Type: Self-assessment and workshop

Audience: Individuals at any organizational level who want to discover more about themselves and their communication preferences
 
Measures: A number of different personal communication styles, ranging from everything from your habits of talking, listening, movement, and even handshake
 
Dimensions: Communication, expressiveness, and assertiveness
 
Time Required: 1 hour, with an optional workshop that ranges between 1 hour to half-a-day

What to Order

Starter Kit: Order One Kit for Up to Five Participants and Trainer.

Includes the Deluxe Facilitator Guide, 5-pack of Paper Assessments, the StylePlay Card Game, five sets of Style Suite Blinky Buttons, and a Personality Style for Dummies book.

Deluxe Facilitator Guide: Order One Guide Per Trainer.

The comprehensive Facilitator Guide includes everything trainers need to deliver What's My Communication Style, including background information, administrative guidelines, a step-by-step workshop outline, the HRDQ Style Model, alternative workshop designs, optional activities, Microsoft PowerPoint presentation, sample assessment materials, and Personality Style for Dummies book. Facilitator support materials will be available to you as a digital download link in your order confirmation.

Paper Assessment 5-Pack : Order One Pack for Up to Five Participants.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation, and includes interpretive information, worksheets, and action planning.

Online Assessment: Order One Per Participant.

The online assessment is administered to participants through the HRDQ Assessment Center and includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete.

Online Assessment (Spanish): Order One Per Participant.

The online Spanish version is an excellent choice for enterprise-wide training or audiences that are geographically dispersed and need a Spanish translation. It offers 24/7 access, streamlined distribution, and instant scoring. Each online assessment includes personalized reporting, full-color charts, interpretive information, worksheets, and action planning.

One-Hour Virtual Coaching

We highly recommend this convenient coaching session if you are a first time facilitator of this product. You'll receive personalized, one-on-one virtual coaching (telephone or video conference call) with one of our subject matter experts. We will get you up to speed quickly and accurately so you can step into the classroom with confidence!

About the Author

Dr. Eileen M. Russo is former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior and an MS in social psychology from the University of Pittsburgh, as well as a BA in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. As vice president of research and development, Dr. Russo was responsible for overseeing the development of HRDQ products. She is the author of many HRDQ products, including What's My Style, What's My Communication Style, and the Supervisory Skills Questionnaire.

Add-On's for What’s My Communication Style FOURTH EDITION

Audience
What’s My Communication Style is appropriate for individuals at any organizational level who want to learn more about their communication preferences in order to improve their interpersonal skills. It is especially valuable for those who work with others daily and rely on one another to complete work successfully.

Learning Outcomes
In the program, participants will:

  1. Recognize the affect communication style has on work relationships and the value of style awareness.
  2. Identify their preferred communication style and understand how it drives their behavior.
  3. Discover how to identify the style preferences of others.
  4. Learn how to “flex” their style to adapt to others with different styles.
  5. Develop a plan to improve your communication and relationships with others.

Theory Background
The Theory Background provides high-level information about the research and concepts that led to the development of the HRDQ Style Model as well as a list of supporting references. Also included is an overview of the assessment’s technical development.

FAQ (Frequently Asked Questions)
Arranged in question-and-answer format, this document responds to some of the most common inquiries we’ve received about the product. It also answers potential questions about the integration of this edition’s new components.

Certificate of Achievement
Certificates of Achievement may be given as a takeaway for participants who complete the workshop. The certificate is provided as a fillable PDF form, allowing you to customize the participant name, program name, and completion date. You may print Certificates of Achievement on demand, per our copyright and license agreement.

Program Evaluation
Program Evaluations measure participants’ level one reaction to the program content and training experience. The evaluation form is provided as a fillable PDF form, allowing you to customize the date of the training session, the facilitator name, program name, and participant name. We suggest you allow participants 5–10 minutes to respond and collect the completed forms before participants depart the training room. Analyzing the feedback will help you adjust and improve your next training session as appropriate. You may print Program Evaluations on demand, per our copyright and license agreement.

Online Assessment Sample Report
This is an anonymous sample of the Online Assessment Report. Please see “Participant Materials” to learn more about the content of the report.

Style Labels Handout
The Style Labels Handout is used in the activity “Reading and Flexing Communication Style” on page 70. It is made up of 12 sets of the four communication styles. You must print enough copies of this handout so that each participant can draw from one set (i.e., if there are 12 participants, you will need only one copy). Please see “Facilitator To-Do Checklist” on page 44 for additional instructions on preparing the style labels.

PARTICIPANT MATERIALS
The participant materials for the workshop are sold separately. We recommend purchasing one Assessment (Paper or Online), one Workbook, and one HRDQue Card for each learner.

The Facilitator Set contains samples of all available participant materials, including the Paper Assessment, Workbook, HRDQue Card, and Online Assessment Report. We ask that you do not reproduce any of these samples, per our copyright and license agreement.

Paper Assessment
The Paper Assessment contains instructions for completing the assessment, the 24 statements participants will evaluate, a scoring form, instructions for calculating and charting scores, and general interpretative information. The Paper Assessment is typically administered during the workshop; however, it can also be administered in advance as pre-work. A copy of the Paper Assessment is included behind the Participant Materials tab of this Facilitator Guide.

Online Assessment and Report
The Online Assessment contains instructions for completing the assessment and the 24 statements participants will evaluate. Scores are automatically calculated and then presented, along with interpretive information, in a personalized PDF report that is generated upon completion of the assessment. The Online Assessment is administered in advance of the workshop as pre-work through the HRDQ Assessment Center. A sample of the Online Assessment Report can be downloaded from the link provided in your order confirmation email.

Workbook
The Workbook deepens participants’ understanding of the assessment results and is used during the workshop. Organized for easy follow-along, it includes background information and theories about communication, an explanation of the HRDQ Style Model, in-depth interpretive information, individual and group activities, and a personal development plan. A copy of the Workbook is included behind the Participant Materials tab of this Facilitator Guide.

HRDQue Card
An excellent takeaway for participants, the HRDQue Card is a quick-reference tool that features the HRDQ Style Model, summarizes each style, and lists their characteristics. A sample HRDQue Card is provided in the pocket of this Facilitator Guide.

Getting Started

Effective communication is the lifeblood of any organization. Yet, misunderstandings, mistakes, hurt feelings, and general workplace conflicts remain a constant obstacle. The key to overcoming these challenges lies in developing a greater awareness of personality style, which directly influences the way we share and interpret messages.

What’s My Communication Style is one of eight titles in the bestselling HRDQ Style Suite—a collection of assessment-based workshops that reveal an individual’s preference for one of four personality styles (Direct, Spirited, Considerate, or Systematic) based on dimensions of assertiveness and expressiveness. Individuals develop an awareness of their style’s inherent traits, strengths, and opportunities for growth. Using this knowledge, and through a series of interactive activities, they discover how to adapt behavioral patterns in order to work collaboratively with others.


Online Course
The Online Course contains detailed information on the theory behind the HRDQ Style Model and a graded quiz. The Online Course can be used in a blended-learning approach by administering it as follow-up to the classroom training to reinforce learning or by administering it as pre-work to the classroom training so that you may reserve more time for interactive group activity and discussion. Although we believe instructor-led training will yield the best results, the Online Course can also be used a self-study tool. This would be appropriate for the following occasions:

  • Employees work remotely, are in dispersed locations, or are participating in a virtual learning program.
  • New employees need to “get up to speed” with those who have already completed the classroom training.
  • You need to meet demands for administering training quickly and/or inexpensively.
  • You would like to supplement other formal training.


Purchasing the Online Assessment - HRDQ’s Online Assessment can be purchased in two ways:

Group Registration—Assessment Center Credit
This option allows you to purchase multiple Assessment Center credits that can be distributed to a group of users. Purchase one credit per individual. You will need to have an account in the HRDQ Assessment Center to purchase an Assessment this way. If you do not have an account, please contact Customer Support to help you set one up, by visiting HRDQ.com/contact.

Individual Registration—Single Use
This option allows you to purchase a one-time access link for a single user to take the Assessment.