Assertiveness Skills Open Enrollment Virtual Class


Course Time

1-4p ET


3 hours

Class Size

20 seats


Virtual ILT




Managers and Employees

Influence is a tool of the successful—being able to affect influence or win others to your way of thinking, demands respect and allows you the authority to affect outcomes. Too often we assume only a person of influence can affect it.

However, influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening. It is rooted in effective communication skills and self-understanding. Learning how to demonstrate authenticity and integrity through your interactions with others and to how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence—leading to improved working relationships and increased opportunities to see your ideas grow.

This virtual instructor-led training event will focus on influence. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

  • Foundations of assertiveness and potential blocks to assertiveness
  • How to use factual statements to make clear directives
  • Understanding the underlying attitudes and motives behind unassertive behaviors
  • Methods to confidently say no to coworkers and bosses
  • Guidelines for successfully handling conflict and criticism

Participants Will Learn:

  • Define assertiveness
  • Recognize the range of assertive behaviors
  • Identify personal blocks to assertiveness
  • Demonstrate assertive language and behaviors
  • Avoid language and behaviors that are not assertive (passive, aggressive and passive-aggressive behaviors)
  • Use assertive behaviors in everyday situations


  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)

More Information

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