Customer Service Counts teaches your employees crucial customer service skills and an attitude which puts customers first. This award-winning customer service training video uses humor to show employees how being good at customer service is enriching and a vital job requirement.
Use this training workshop to introduce employees to the essential components which encompass true customer service.
The "customer" aspect of customer service:
- Greet the customer
- Connect with the customer
- Respect the customer's priorities and time
The "service" aspect of customer service:
- Listen and evaluate
- Meet the customer's needs
- Know your business
Every employee represents the organization when encountering outsiders — making customer service a significant part of every job description.
Run time: 18 minutes.