Dealing With Conflict
Do you have employees constantly bickering and disrupting productivity? Dealing With Conflict (DCI) is a self-assessment tool designed to measure the five conflict-handling styles effective for dealing with conflict. Your participants will quickly uncover the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance.
How It Works
The Dealing with Conflict training instrument presents five conflict styles, which help participants discover their natural style tendencies.
The Five Conflict Styles
The narrative in the assessment booklet enables participants to learn about the different advantages and disadvantages of each style. Participants explore the characteristics of each conflict style to develop greater style flexibility. They also uncover how to analyze a conflict to decide which style is best for a given situation.
Uses and Applications
Dealing with Conflict is similar in style to the popular Thomas-Kilmann Conflict Mode Instrument. Trainers appreciate the DCI's ease of use and clearly written, plain English descriptions, which make it suitable for a wide variety of training applications where conflict is an issue.
By the end of this workshop, participants will:
- Learn their dominant and secondary conflict styles
- Become more flexible in regards to conflict
- Learn to collaborate toward a solution in most situations
- Improve conflict resolution that helps the organization reduce workplace stress
Product Type: Assessment and workshop. The Facilitator Guide is an in-depth resource designed to help trainers swiftly administer the assessment.
Target Audience: Team members in the midst of a conflict.
Measures: How participants learn the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance.
Dimensions: Communication, conflict resolution, and team-building skills.
Time Required: 2 to 8 hours.
What to Order
Facilitator Guide: Order One Guide Per Trainer.
The Facilitator Guide makes preparation easy with comprehensive background information, workshop guidelines, and samples of the participant materials. Facilitator support materials will be available to you as a digital download link in your order confirmation.
Participant Guide Workbook 5-Pack: Order One Pack for Up to Five Participants.
The Participant Guide includes a breakdown of the training scenario, pressure-sensitive scoring, background information, team worksheets, and action planning.
Instrument Booklet 5-Pack: Order One Pack for Up to Five Participants.
The instrument booklet is a comprehensive takeaway that includes critical content, worksheets, and forms used during the workshop, and additional resources.
About the Author
Alexander Haim is a consultant for numerous companies, government groups, and non-profits. He has extensive experience in curriculum design, assessment, facilitation, strategic planning, branding, planning, and negotiation. He has a BA from Harvard College in anthropology, and an MBA in marketing and strategic planning from UC Berkeley.