Dealing With Conflict

Starter Kit for up to 5 Participants
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Dealing With Conflict is a conflict management self assessment tool from HRDQ Press for employee and management development training. 
This simple and easy to use conflict instrument assesses five conflict-handling styles that are effective ways of dealing with conflict. With this instrument it is easy for participants to learn the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance.

How It Works

The instrument presents five conflict styles: accommodate, avoid, compromise, compete, and collaborate. By completing the DCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

Learning Outcomes

  • Participants learn their dominant and secondary conflict styles.
  • Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations.
  • Improved conflict resolution helps the organization reduce workplace stress.
Dealing with Conflict is similar in style to the Thomas Kilman conflict mode instrument. Trainers appreciate its ease of use and clearly written, plain English descriptions.

Product Type
Assessment and workshop

Time Required
2 to 8 hours

What to Order

Order one facilitator set per facilitator and one self assessment and workbook per participant. Facilitator support materials will be available to you as a digital download link in your order confirmation.
Alexander Haim is a consultant for numerous companies, government groups and non-profits. He has extensive experience in curriculum design, assessment, facilitation, strategic planning, branding, planning, and negotiation. He has a BA from Harvard College in anthropology, and an MBA in marketing and strategic planning from UC Berkeley.