Dealing With Conflict

Starter Kit for up to 5 Participants
Select Components:
Dealing With Conflict (DCI) 
Program length: 20:00.

Conflict is inevitable, but it can be reduced and turned into something positive. This program is for everyone--managers and employees. Viewers will learn how to work through conflicts and resolve them with positive results. 

  • Explores different conflict-handling modes
  • Teaches conflict resolution skills
  • Depicts collaborative solutions

Surveys show that managers now spend about 20 percent of their time on conflict resolution. And, as employees are asked to communicate with a greater variety of people, they must develop their own conflict management skills. Dealing With Conflict shows them how.
Based on the Thomas-Kilmann Conflict Mode Instrument, the Dealing With Conflict training offers a proven method for recognizing and resolving conflict and, using dramatic vignettes, demonstrates the five positions people can take when conflict arises: Avoiding, Accommodating, Competing, Compromising or Collaborating. This video also illustrates the outcomes of each given style. 
Participants will learn:

  • Proven methods for recognizing conflict
  • The five most -used conflict resolution positions
  • The two basic dimensions of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Languages: English, Spanish (dubbed), Cantonese (dubbed), Chinese Simplified (subtitled), Chinese Traditional (subtitled), Japanese (dubbed), Swedish (subtitled), Hebrew (subtitled)

  • Overview
  • Details
  • FAQ's
  • Authors

How It Works

The Dealing with Conflict training instrument presents five conflict styles, which help participants discover their natural style tendencies.

Five Conflict Styles

  1. Accommodate
  2. Avoid
  3. Compromise
  4. Compete
  5. Collaborate

The narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style to develop greater style flexibility. Learn how to analyze a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

Uses and Applications

Dealing with Conflict is similar in style to the popular Thomas-Kilmann Conflict Mode Instrument. Trainers appreciate the DCI's ease of use and clearly written, plain English descriptions, which make it suitable for a wide variety of training applications where conflict is an issue.

Learning Outcomes

By the end of this workshop, participants will:

  • Learn their dominant and secondary conflict styles
  • Become more flexible in regards to conflict and learn to collaborate toward a solution in most situations
  • Improve conflict resolution helps the organization reduce workplace stress

Product Details

Product Type: Assessment and workshop. The Facilitator Guide serves as an in-depth resource, designed to help trainers swiftly administrate the assessment.

Target Audience: Team members in the midst of a conflict.

Measures: How participants learn the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance.

Dimensions: Communication, conflict resolution, and team-building skills.

Time Required: 2 to 8 hours.

What to Order

Starter Kit: Order One Kit for Up to Five Participants & One Trainer.

The Starter Kit includes a Facilitator Guide, a five-pack of Participant Guides, and a five-pack of Paper Assessments.

Facilitator Guide: Order One Guide Per Trainer.

The Facilitator Guide makes preparation easy with comprehensive background information, workshop guidelines, and samples of the participant materials. Facilitator support materials will be available to you as a digital download link in your order confirmation.

Participant Guide 5-Pack: Order One Pack for Up to Five Participants.

The Participant Guide includes a breakdown of the training scenario, pressure-sensitive scoring, background information, team worksheets, and action planning.

Paper Assessment 5-Pack: Order One Pack for Up to Five Participants.

The foundation for the workshop, the paper assessment is a comprehensive takeaway that includes critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.

About the Author

Alexander Haim is a consultant for numerous companies, government groups, and non-profits. He has extensive experience in curriculum design, assessment, facilitation, strategic planning, branding, planning, and negotiation. He has a BA from Harvard College in anthropology, and an MBA in marketing and strategic planning from UC Berkeley.