Dealing With Conflict, Healthcare Version - DVD (DS)

Program Length: 20 minutes.
Conflict in the healthcare environment at best can lead to inefficiency, and at worst can lead to disastrous patient-care results. Viewers of this video learn how to resolve conflicts so they have positive outcomes for everyone involved or affected by them.

Dealing with Conflict, Healthcare Version offers proven methods for recognizing and resolving conflict. While the skills and insights presented in this training program will enhance your ability to resolve conflict, the information presented is designed for employees to work through conflicts themselves, with less dependence upon their supervisors or managers.

Based on the Thomas-Kilmann Conflict Mode Instrument, this compelling conflict resolution training shines a spotlight on how to resolve conflict in the Healthcare Industry. Dramatizing three scenarios in healthcare, personal and business office settings that highlight the five positions taken by most people during contentious situations: Avoiding, Accommodating, Competing, Compromising and Collaborating.

Learning Outcomes:

  • Different positions people take
  • Choices available during conflict
  • Practical skills to achieve positive results
  • Constructive outcomes versus destructive outcomes