Delivering Exceptional Phone Service Customizable Course

Delivering Exceptional Phone Service Customizable Course
Delivering Exceptional Phone Service:
Increase Customer Satisfaction and Loyalty
RTL Customizable Course

As the first (and sometimes only) direct person of contact customers have with an organization, serving as a customer service representative is a very important role to fulfill. When service reps interact with customers, they are the face of the organization and so it is important that they know how to effectively communicate with customers (especially if you want your customers to keep coming back!)

Delivering Exceptional Phone Service is all about helping service reps to build the skills they need to meet customer's needs the best they can and to ensure customers feel heard and valued by your organization. The program is rich with partner and group role-play opportunities with realistic customer service examples that facilitate participants' ability to implement newfound skills post-workshop.

Course Objectives:
Successful completion of this course will increase participants' ability to:
  • Actively listen to customers so that they feel heard and understood.
  • Speak clearly so that customers can easily understand you.
  • Convey an attitude of service during each stage of a call.
  • Remain calm and professional when dealing with difficult situations.
  • Know when to say no to customers' requests and how to do so in a positive way.
Included in the download:
  • A complete courseware package for a 4-hour classroom training event.
  • Includes Instructor Guide, Participant Guide, Classroom Presentation, Course Overview, Learning Summary, and Course Evaluation.
  • Also included for online learning support, Supplemental Self-Study Presentation.

Additional Information for Delivering Exceptional Phone Service: