Being a great listener is essential at work. If someone shows a sincere desire to understand what others have to say, has an open mind, and is willing to have their assumptions and conclusions about others’ messages corrected, they show the signs of being an active listener. Benefits and results of good listening skills include minimizing misunderstandings, encouraging open communication, increasing cooperation, and collaborative problem solving.
Listening with Intent teaches participants how to master the skills of active listening. They will learn how to connect with the speaker, how to collect information by paying attention to the context of the message, how to reach an unbiased conclusion about what they learned, and how to understand common situations that block active listening.