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Problem Solved - HRDQ
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SKU: 1015E1S05

While individuals may face a variety of challenges in their work, it is the everyday issues that comprise a substantial portion of the problems to be addressed. Problem Solved is a program crafted to equip participants with problem-solving strategies that maintain work efficiency and quality.




Appropriate for any organizational member who needs to solve problems quickly and efficiently

1 to 2 hours


What are the most common problems your employees face? Are they meaty, sink-your-teeth-into problems, or slight annoyances? Do they require intensive analysis or a quick decision? Although most people may encounter a wide range of issues in their work, everyday problems make up a significant proportion of the problems that need to be solved. Having the right problem-solving techniques can make all the difference.

It's possible that you and your participants have been taught complex problem-solving techniques that can be effective for handling major issues, but they may take a lot of time and effort to execute. These methods may not be very suitable for urgent problems that demand immediate decision making and action.

Problem Solved was designed to provide participants with problem solving techniques that don't sacrifice work efficiency or quality.

How it works

Problem Solved provides participants with a simple problem-solving technique while assessing their skill level during each step. Participants are read an in-depth scenario and respond to 25 behavior-related statements that indicate the extent to which they practiced the behavior. By scoring and charting results, they create a visual depiction of their comfort level with each of the five problem-solving steps.

The Five-Step Problem Solved Process

  1. Define the problem
  2. Analyze the causes
  3. Identify and choose solutions
  4. Plan actions
  5. Monitor results

Learning outcomes

By the end of this assessment, participants will:

  • Learn an effective way to solve everyday problems.
  • Identify strengths and weaknesses at each step of the process.
  • Create action plans for improvement.

Uses and applications

Problem Solved is best used with participants who require a quick problem-solving method. It is particularly helpful for individuals or groups who:

  • Face repeated short-term problems.
  • Must engage in problem solving daily or weekly.
  • Need to solve problems within a short period of time (e.g., one hour).
  • Need a standard method for problem solving that can be applied universally.
  • Tend to spend too long solving everyday problems.

What to order

Facilitator Guide: Order One Guide per Trainer

Includes the Facilitator Guide and a sample Assessment.

Paper Assessment 5-Pack: Order One Pack for up to Five Participants

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

About the authors

The HRDQ Development Team creates soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. At HRDQ, we believe an experiential approach is the best catalyst for adult learning. Our unique Experiential Learning Model has been the core of what we do for more than 40 years. We combine the best of organizational learning theory and proven facilitation methods with an appreciation for adult learning styles. Our philosophy initiates and inspires lasting change.

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Frequently Asked Questions

What are your business hours?
HRDQ is a U.S. based business. Our normal business hours are:
Monday thru Friday
8:30AM - 5:00PM EST
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Fro problems concerning your account, order, or delivery, contact us at support@hrdq.com.
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Please use the following subject line for your email: Permission Request: Full Name
When can I expect delivery?
FedEx is the method of shipping we use for most orders. Most orders are shipped out within one business day. FedEx Express services are available at the time of purchase for rushed or expedited shipments.
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