Taking Control of Conflict (RTL)

$599.00
SKU 2750E1CNFL
Taking Control of Conflict (Business License for <5k employees*)
Purchase:

Conflict is often an ongoing battle in an organization. A recent study reveals that 85 percent of employees experience conflict at work, -- at a staggering 2.8 hours each week – ranging from mild squabbles with teammates to explosive disagreements between managers.

Conflict isn't going to become obsolete anytime soon, but individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships – when it's managed successfully.

Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully, explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.

Learning Outcomes:

  • Identify a preferred strategy for handling conflict
  • Understand the characteristics and drawbacks of five conflict strategies
  • Recognize the sources of conflict that most often occur in the workplace
  • Learn effective strategies for managing and resolving conflict
  • Practice behaviors that minimize tension and conflict

Program Contents:

  • Looking at Conflict
  • Typical Approaches to Conflict
  • Sources of Conflict
  • Best Practices for Conflict Prevention

Download Includes:

  • Virtual ILT, classroom ILT, and online self-study versions of each program
  • Includes Instructor Guides, Participant Guides, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation
  • All files delivered in MS Office format for easy customization

About the Reproducible Training Library

The RTL is a collection of 80+ customizable soft-skill programs for virtual or classroom instructor-led training and online self-study learning. Each title comes with versions for virtual instructor-led training, classroom instructor-led training and online self-study learning. You receive professionally developed and designed program materials for participants and facilitators so you're ready to train today. All material files are delivered in unlocked Microsoft Office format so you can also choose to customize the content or add your logo, anything you wish. The RTL is downloadable, customizable, reproducible, and flexible. Best of all, it's effective learning.

Buy in Quantity and Save!

If you're interested in 7 or more titles, why not consider the RTL Complete Collection? You'll get access to all RTL programs for one low entry price.

*Choosing the Correct License

All licenses are one (1) year term from date of purchase. At the term's end you must either renew license or discontinue all use of the content. Please read the RTL End-User Agreement (opens new tab) before purchase. Contact us if you have any questions.

  • Business - For unlimited use within an organization employing less than 5,000 people at one or more direct operating locations. EULA does not permit use outside the organization, e.g. partners, distributors and consultants.
  • Corporate - For unlimited use within an organization and its subsidiaries employing 5,001-10,000 people across the entire organization. EULA does not permit training outside the organization, e.g. partners, distributors and consultants.
  • Enterprise - For unlimited use within a top-level organization, its subsidiaries, partners, and distributors employing more than 10,000 people across the enterprise. EULA permits training of all legally connected entities.