Team Conflict Strategies Inventory

Starter Kit for up to 5 Participants
Select Components:

Don't let unresolved issues drain the productivity from your teams. The Team Conflict Strategies Inventory (TCSI) provides an ideal opportunity for teams to work through issues, how to learn how to handle future conflicts more productively, and how to deal with conflict scenarios in the workplace.

Teams have preferred ways of handling conflict. Some teams avoid conflict at all costs, while others find that the battle gives them energy and motivation. Start your teams on a discussion of how they choose to handle conflict - and what impact their behavior is having on the success of their team.

  • Overview
  • Details
  • FAQ's
  • Authors

How It Works

The Team Conflict Strategies Inventory (TCSI) presents teams with five typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.

Uses & Applications

The learning goal for those completing the TCSI is to develop productive norms within their workgroups for managing disagreements and to develop some procedures for dealing with more severe conflicts. The TCSI may provide an ideal opportunity to work through any old, unresolved issues that may be draining energy from a team’s efforts.
Use Team Conflict Strategies Inventory to put an end to:
  • Disagreements or complaints about the performance of individuals
  • Differences in basic beliefs
  • Fighting over scarce resources
  • Power differences
  • Personal clashes
  • Role confusion
  • Incompatible solutions
  • Pitting individual goals against team goals
  • Differing personal styles of individual members
  • Feelings about disparity in rewards
  • Reoccurring violations
Learning Outcomes
After completing the TCSI, participants will be able to:
  • Identify their preferred strategy for handling conflict
  • Gain an understanding of five different conflict strategies
  • Learn the appropriate use of each strategy
  • Develop procedures for managing disagreements

Product Details

Product Type: Assessment and workshop

Purpose: The purpose of the Team Conflict Strategies Inventory is to help team
members understand how their team’s preferred strategy of dealing with con-
flict affects their team’s success.
Target Groups: The Inventory is appropriate for teams who have been in existence long enough
to have experienced conflict. All levels of teams can benefit from the Team Conflict Strategies Inventory.
Time Required: 1 hour

What to Order

Starter Kit: Order One Kit For Up to Five Participants.

Includes the Facilitator Guide and a 5-Pack of Paper Assessments.

Facilitator Guide: Order One Per Trainer.

This detailed, step-by-step guide for planning and delivering a powerful learning experience gives you everything you need to facilitate a full workshop, including, background information, assessment instructions, scripts, discussion questions, activities, a USB drive containing a PowerPoint presentation, and samples of the assessment. Facilitator support materials will be available to you as a digital download link in your order confirmation.

Paper Assessment 5-Pack: Order one Pack for Up to Five Participants.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

About the Authors

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received a BS in communications media with an emphasis in organizational communication from the Indiana University of Pennsylvania. His areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Eileen M. Russo, Ph.D. is former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior and an MS in social psychology from the University of Pittsburgh. Dr. Russo has a BA in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. As vice president of research and development, she was responsible for overseeing the development of HRDQ products.