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Team Conflict Strategies Inventory - HRDQ
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SKU: 0137E1FG

Each team has its own preferred method for managing conflict, though not all methods are effective. Some teams avoid conflict at all costs, while others thrive on the energy and motivation it brings. The Team Conflict Strategies Inventory offers an excellent chance for teams to address issues and formulate effective conflict resolution strategies within the team.

Conflict Resolution



Appropriate for teams that have been in existence long enough to have experienced conflict

1 hour


Conflict is inevitable, but if left unchecked, it has the power to dismantle teams and slow productivity. Every team has its preferred practice for handling conflict, but not all are effective – some teams will avoid it at all costs, while other groups find that conflict gives them energy and motivation.

Don't let unresolved issues drain the productivity of your teams. The Team Conflict Strategies Inventory (TCSI) provides the ideal opportunity for teams to work through issues and develop effective conflict resolution strategies in a team.

How it works

The purpose of the Team Conflict Strategies Inventory is to help teams understand their team conflict style and to learn how to make their disagreements and conflicts more productive. The workshop presents teams with five typical conflict scenarios and is administered in two phases.

Team members are first asked to predict how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.

Learning outcomes

Master the art of conflict resolution with the Team Conflict Strategies Inventory. Through a simple process, you'll unveil your preferred strategy for handling conflict and gain in-depth knowledge of five other strategies. After completing the TCSI, participants will:

  • Identify their preferred strategy for handling conflict.
  • Gain an understanding of five different conflict strategies.
  • Learn the appropriate use of each strategy.
  • Develop procedures for managing disagreements.

Uses and applications

The purpose of the TCSI is to develop productive norms within their workgroups for managing disagreements and to develop some procedures for dealing with more severe conflicts. The TCSI may provide an ideal opportunity to work through any old, unresolved issues that may be draining energy from a team’s efforts.

Use Team Conflict Strategies Inventory to end:

  • Disagreements or complaints about the performance of individuals
  • Differences in basic beliefs
  • Fighting over scarce resources
  • Power differences
  • Personal clashes
  • Role confusion
  • Incompatible solutions
  • Pitting individual goals against team goals
  • Differing personal styles of individual members
  • Feelings about disparity in rewards
  • Reoccurring violations

What to order

Facilitator Guide: Order one guide per trainer.

This detailed, step-by-step guide for planning and delivering a powerful learning experience gives you everything you need to facilitate a full-day workshop. It includes background information, assessment instructions, scripts, discussion questions, activities, and samples of the assessment.

Paper Assessment 5-Pack: Order one pack for up to five participants

The print version is ideal for facilitators who prefer to oversee the scoring and administration of the assessment if you don't know who the participants will be before the class begins or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

QuickStart Train-the-Trainer: 1-Hour Virtual Coaching Session for This Product

QST is a convenient, one-hour virtual coaching session for first-time facilitators of this product. You'll receive personalized, one-on-one coaching with a subject matter expert who will get you up to speed quickly and accurately so you can step into the onsite with confidence. We'll answer all your questions about the facilitation of the product. And you can add additional coaching hours as needed. Your coaching session can be provided by telephone or video call and at a time of your choosing.

Facilitators will also receive an HRDQ Certificate of Completion for completing the QuickStart session.

About the authors

The HRDQ Development Team creates soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. At HRDQ, we believe an experiential approach is the best catalyst for adult learning. Our unique Experiential Learning Model has been the core of what we do for more than 40 years. We combine the best of organizational learning theory and proven facilitation methods with an appreciation for adult learning styles. Our philosophy initiates and inspires lasting change.

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