Telephone Skills Training Activity Collection

$133.75
Volume 1 Print Version
Select Components:

These effective telephone skills training activities help improve business call-center related telephone skills for sales, customer service, and support teams.

Volume One

  • 38 Activities for Mastering Inbound Calls
  • How to Develop Your Telephone Personality
  • Building Rapport with the Customer
  • The Importance of Listening
  • The Criteria of a Successful Inbound Call
  • Handling a Complaint on the Telephone
  • And more...

Learning Outcomes

  • Develop and strengthen telephone skills Improve self-awareness
  • Observe behavior
  • Give and receive effective feedback
  • Create a supportive work environment

Volume Two

  • 22 Activities for Mastering Outbound Calls
  • How to Turn Customers on to Your Proposition
  • Quoting the Price and Asking for an Order Handling Rejection in a Positive Way
  • The Cold Call Telephone Account Management
  • And more...

Learning Outcomes

  • Develop and strengthen telephone skills
  • Improve self-awareness
  • Observe behavior
  • Give and receive effective feedback
  • Create a supportive work environment