Listening with Intent Customizable Courseware
Mastering the Skills of Active Listening
Being a great listener is essential at work. If someone shows a sincere desire to understand what others have to say, has an open mind, and is willing to have their assumptions and conclusions about others’ messages corrected, they show signs of being an active listener. The benefits and results of good listening skills include minimizing misunderstandings, encouraging open communication, increasing cooperation, and collaborative problem-solving.
Listening with Intent teaches participants how to master the skills of active listening. They will learn how to connect with the speaker, how to collect information by paying attention to the context of the message, how to reach an unbiased conclusion about what they learned, and how to understand common situations that block active listening.
Learning Outcomes
- Explore the process of active listening.
- Identify personal filters that create obstacles to active listening.
- Understand cultural differences that form barriers to active listening.
- Discover ways to practice active listening in a conflict.
- Implement steps to regain the listener’s attention when it wavers.
Program Contents
- What Is Active Listening
- Obstacles to Active Listening
- Gender and Cultural Differences
- Situational Listening
What's Included
Subscribe now and you can download, customize, and train your team today! You'll receive course files for virtual, classroom, and self-study training. Courses are ready to train or completely customizable. Your download will include:
- Virtual ILT version
- In-Person Classroom ILT version
- Self-study e-Learning version
- Facilitator Guide
- Participant Guide
- PowerPoint Presentation
- PowerPoint e-Learning Course
- Course Overview
- Learning Summary
- Learning Materials
- Action Plan
- Course Evaluation
About the Reproducible Training Library
This course comes from HRDQ's Reproducible Training Library (RTL), a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self-study learning. Each title includes digital document files for facilitator and participant materials provided in unlocked Microsoft Office format. You can download, customize, and deliver training today. The complete library includes more than 90 soft-skill training courses.
If you're interested in more than a handful of courses, we recommend you consider buying the Complete Collection for its greater number of courses and significantly reduced cost per course.
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Your purchase of RTL courses is a subscription license for use within your organization for one year. With your active subscription, you may continue to use the RTL content. You'll also receive any updates to the content. Your subscription will renew automatically until you choose to cancel.
When making your purchase, choose the correct subscription. Your subscription is determined by your organization's total number of persons employed, not the number of persons you intend to train. Our pricing model makes the purchase price fair for different sizes of organizations. Note: the RTL is not available for sale to training companies or consultants.
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Questions?
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