A culture of workplace accountability means that employees feel directly responsible for the work they produce and share ownership in eventual outcomes. Maintaining a strong sense of accountability among employees doesn’t only keep morale and a sense of purpose high;...
Every single employee in your organization represents your brand and is responsible for how customers perceive it on a daily basis. This means that every interaction, whether it’s over the phone, by email, or through social media, plays a crucial...
The most highly functioning organizations achieve their success because their employees are skilled and confident in the work they’re hired to do. So how can you ensure your employees are meeting the requirements of their job descriptions? A Training Needs...
You know how valuable training can be for your employees. And the numbers back it up. In fact, a recent Accenture study found that every dollar spent on training got a $4.53 return.1 That’s an ROI of 353%! But your...
Supervisor skills can be learned with training Front-line leaders are proving to have the most influence on the overall success of an organization. But what makes a good supervisor? Supervisors today find themselves in a unique position. They are charged...
Change is a constant in the workplace. Mitigating and dealing with change is an important skill that every manager – and employee – needs. As situations arise, it's important to be able to handle them properly. And leading the change...
Some individuals in an organization might have both management and leadership responsibilities, but that doesn't mean that these two words are interchangeable. While there are important similarities between leaders and managers, the differences are perhaps even more essential to understand....
