Change Management Training

Understanding The "Change Curve"

Change—and people's reaction to it—frequently moves through a "change curve." There are four main phases that individuals go through when change occurs:

• Phase 1, Denial. When people hear about a change, they may be in denial that it is happening and they may avoid addressing it.
• Phase 2, Resistance. People may resist the change at first, because it is an unknown and they would prefer things to stay the same. They may not a be a fan of the change, or they may believe things should change in an entirely different way. It’s natural to resist a sudden or large change, but unfortunately a change at work is often necessary and employees are required to deal with it when it happens.
• Phase 3, Exploration. Exploration happens when people acknowledge their hesitant feelings and accept that the change is in fact important and necessary—at least to the management, which is what matters. They realize there is nothing they can do about it, so they explore their own feelings about it to discover why they don’t want it to happen.
• Phase 4, Commitment. Once the person works through their feelings and accepts the change, they can then understand and commit to it.

When change happens, there are usually feelings of heightened stress, uncertainty, upheaval, and diminished productivity. As acceptance of the change takes place, employees gain their sense of direction, learn new skills and roles, and begin to work in a new way.

Change is an Ongoing Process

Change is an ongoing process rather than just one event. There is a progressive sequence of behaviors that needs to be experienced and mastered in order to be effective in handling change. Negative behaviors like denial, apprehension, anger, and resistance are normal and part of the change process. There are specific strategies and training materials available that employees can utilize to help with the negative behaviors and increase change mastery and personal growth.

Manage Change Effectively

The people who are assigned with the task of delegating and leading the way through times of change are generally the top executives at an organization. But that doesn't mean the rest of the staff doesn’t need to know how to navigate through changing times. Ensuring that employees at every level learn how to deal with change is crucial to maintain optimal performance.

With the proper tools, like the change management training course materials available at HRDQ, you can guide your employees through the process, understand their personal reactions, and find positive strategies to survive organizational change. These training materials allow both employees and change leaders to find more satisfaction and camaraderie at work in times of uncertainty.