
Improve how you handle conflict in the workplace Conflict Strategies Inventory successfully improves an individual's ability to handle conflict in ...
View full detailsStress costs U.S. firms $200 billion each year in poorer productivity, employee turnover, medical insurance, and other stress-related charges. Taking all of this into account, managing stress is probably the most important task for your organization nowadays.
Conflicts in the workplace are another acute problem. Different personalities, work methods, and opinions cause workplace conflicts. Although today’s working culture is strongly associated with tolerance and inclusiveness, it may be hard to accept all opinions and calmly resolve all kinds of disputes. Unfortunately, quite often, conflicts are mismanaged. Workplace problems tend to be addressed by avoiding them, hoping they will go away, or by indirect tactics, such as complaining to colleagues or superiors.
Conflict resolution training for employees and managers helps parties resolve disagreements. When a problem arises, it's important to face it head-on and settle it as soon as possible.
![]() Conflict Strategies Inventory is a soft-skills training program that can help you identify an individual's preferred conflict strategy and develop an actionable plan to better manage conflict in the workplace. |
![]() Team Conflict Strategies Inventory shows team members how to use effective strategies for handling conflict. Working through conflict effectively affords new learning opportunities and eventually deeper, more productive relationships. |
![]() Resilience: How to Keep Going When the Going Gets Tough teaches participants how to rebound from adversity, build self-esteem as a foundation for resilience, establish connections to create a support network, and develop the ability to accept and embrace change. |
By definition, conflict involves at least two parties and occurs when people with contrasting goals come in contact with one another. At the end of the conflict encounter, the goals of each party are either met or not met. The key is to understand the stages of conflict and to use the right strategy to maneuver the encounter, so both parties are satisfied, and a resolution is reached.
The training in conflict resolution is perfect for:
There are two stages in each "conflict encounter." These stages include the conflict itself and the outcome. There are five conflict strategies that can be described in terms of these two stages:
Integrating is different from the self-centered orientation of the other four strategies. The goal of the Integrating strategy is to manage conflict through collaboration. It’s solution-oriented and based on open communication.
The most effective conflict management strategy is the integrating strategy. When using this strategy, the solution for the conflict is mutually beneficial to all parties involved, is oriented toward the goals of the organization, and contains a long-term focus. Both parties solve the conflict and leave with positive feelings about the way their needs and goals were treated.
A well-planned conflict resolution training program for employees can go a long way to help reduce conflict and stress in the workplace. Explore our conflict resolution training materials for solutions to help team members understand effective conflict management strategies and apply them in their daily interactions.
HRDQ offers a range of effective conflict resolution training for employees to help organizations reduce and manage conflict and stress in the workplace. These assessments, courses, and activities can help you to promote stress-positive behaviors and boost productivity. Shop today!
Improve how you handle conflict in the workplace Conflict Strategies Inventory successfully improves an individual's ability to handle conflict in ...
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View full detailsThe word “stress” is on everyone’s lips. We now know from numerous studies that stress affects all people, regardless of role, rank, status, or pos...
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