Team Conflict Strategies Inventory

Team conflict is inevitable – but how a team responds to it isn't. Unresolved tension erodes trust, drains productivity, and can quietly derail even strong teams. But when handled well, the same conflict can become a source of better decisions and stronger working relationships.

Understanding your team's default responses is the foundation of effective conflict resolution in the workplace. Training built around the Team Conflict Strategies Inventory starts there. Using a series of realistic team conflict scenarios, the assessment identifies the strategies a team currently relies on – from avoidance to confrontation to collaboration – and shows how those default responses help or hinder performance.

With that shared picture in hand, teams learn to recognize unproductive patterns, practice more constructive approaches, and build a common framework for addressing disagreements before they escalate. The result is a team that doesn't fear conflict – it knows what to do with it.

The assessment presents teams with five typical conflict scenarios and is administered in two phases. Team members are first asked to predict how their team would handle each situation by ranking strategy alternatives. Then the team comes together to reach consensus on the items. This approach allows individual team members to share their perceptions and reach conclusions about the team's common strategies.

Master the art of conflict resolution with the Team Conflict Strategies Inventory. Through a simple process, you'll unveil your preferred strategy for handling conflict and gain in-depth knowledge of five other strategies. After completing the TCSI, participants will:

• Identify their preferred strategy for handling conflict.
• Gain an understanding of five different conflict strategies.
• Learn the appropriate use of each strategy.
• Develop procedures for managing disagreements.

The purpose of the TCSI is to develop productive norms within their workgroups for managing disagreements and to develop some procedures for dealing with more severe conflicts. The TCSI may provide an ideal opportunity to work through any old, unresolved issues that may be draining energy from a team’s efforts.

Use Team Conflict Strategies Inventory to end:

• Disagreements or complaints about the performance of individuals
• Differences in basic beliefs
• Fighting over scarce resources
• Power differences
• Personal clashes
• Role confusion
• Incompatible solutions
• Pitting individual goals against team goals
• Differing personal styles of individual members
• Feelings about disparity in rewards
• Reoccurring violations

Facilitator Guide

Order one guide per trainer. This detailed, step-by-step guide for planning and delivering a powerful learning experience gives you everything you need to facilitate a full-day workshop. It includes background information, assessment instructions, scripts, discussion questions, activities, and samples of the assessment.

Print Assessment 5-Pack

Order one pack for up to five participants. The print version is ideal for facilitators who prefer to oversee the scoring and administration of the assessment if you don't know who the participants will be before the class begins or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation.

QuickStart Train-the-Trainer (QST)

QST is a convenient, one-hour virtual coaching session for first-time facilitators of this product. You'll receive personalized, one-on-one coaching with a subject matter expert who will get you up to speed quickly and accurately so you can step into the onsite with confidence. We'll answer all your questions about product facilitation. And you can add additional coaching hours as needed. Your coaching session can be provided by telephone or video call and at a time of your choosing. Facilitators will also receive an HRDQ Certificate of Completion for completing the QuickStart session.

The HRDQ Development Team creates soft-skills learning solutions that help to improve the performance of individuals, teams, and organizations. At HRDQ, we believe an experiential approach is the best catalyst for adult learning. Our unique Experiential Learning Model has been the core of what we do for more than 40 years. We combine the best of organizational learning theory and proven facilitation methods with an appreciation for adult learning styles. Our philosophy initiates and inspires lasting change.