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Store Policies

Store Policies


Our Guarantee

We want your learners to discover real improvement from experiencing our training resources. If you are not satisfied, please contact us. You may return most products for a full refund within 30 days of receipt. There are some exceptions to this return policy, so please be sure to read the Returns section below.

Fast Delivery

We ship most orders via FedEx. Orders usually ship within 1 business day. For expedited or rush shipments, FedEx Express services are available at checkout.

Estimated delivery times are based on business days and do not include weekends or holiday schedules. If you need FedEx Ground or Home Delivery, also known as residential delivery, delivery may take 2-5 business days to arrive.

Items ordered together are not always shipped together. If you have special shipping needs including tax exemption, we recommend coordinating your order with our Customer Support Team. All shipments are F.O.B. West Chester, Pennsylvania, USA.

Placing an Order

We invite you to place your order on our website 24/7. If you need help with your order, contact us for additional support.

Placing an International Order

Orders from outside the United States will be shipped through FedEx International. Product prices are based on U.S. dollars. Sorry, promotions for free or discounted shipping are not applicable to international orders. Shipping and handling fees will be added to your order at checkout. Customs, duties, additional taxes & tariffs are your responsibility and are typically collected prior to delivery from your assigned broker. You may also place an order with an HRDQ Distributor in your region to potentially save on delivery time and costs.

Payment by Credit Card

HRDQstore only accepts payment by credit card. Your card will be charged at the time of checkout. Digital download products, such as the RTL, will be available for download after your order is approved by our Customer Support Team during normal business hours, so there could be a short delay in delivery. 

Payment Terms

HRDQ is not able to provide invoicing with payment terms. All orders must be prepaid before shipment. 

Payment Methods

HRDQstore accepts all major credit cards.

Alternate Payment Methods

Alternate pre-pay payment methods are available upon request but may delay the processing of your order. Following receipt of your prepayment, digital content will be available for download immediately, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.

  • Prepay by ACH. Contact us for our ACH payment information. Shipment of your order will be on hold until payment is received at our bank. 
  • Prepay by Check. Mail your check to HRDQ, c/o Customer Support, 827 Lincoln Ave. #B-10, West Chester, PA 19380. 


Orders shipping to addresses in some US states will require the appropriate state and local sales tax. Taxes will be applied to your order at checkout. If you are exempt from state sales tax, send our Customer Support Team your tax exemption certificate before placing your order so we may set up your account properly. If you accidentally pay tax, we'll refund that amount as store credit to your HRDQstore account for a future purchase.

HRDQ Identification Information

  • Legal name – Organization Design & Development, Inc. DBA HRDQ
  • TIN – 23-2039609
  • NAICS – 611430
  • DUNS – 14-803-0497


While most items in our store are always in stock, shipping is subject to availability. If an ordered item is on backorder, you will be notified with an expected shipping date from our warehouse.


30-Day Risk-Free Guarantee

We want you to be happy with your purchase. You may return most products for a full refund within 30 days of receipt. There are exceptions to our return policy.

Digital downloads, DVDs, custom orders, bundled items, sale or discounted items, and software are NOT returnable for any reason. Be confident in your purchase before placing your order. We're here to help you with your buying decision.

Your refund does not include shipping and handling. To ensure an easy return and a quick refund, contact our Customer Support Team to start the return process.

    Items approved for return must arrive at our warehouse in an unused, resalable condition. Ship your return by traceable means and insured for the value of your order. We are not liable for lost or damaged returns.

    Your refund will be processed upon receipt and inspection of returned merchandise. If there are any issues with your return, we’ll contact you to discuss. Reimbursement for returns will be your choice of the original payment method or store credit. 

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    827 Lincoln Ave. #B-10
    West Chester, PA 19380
    United States