Selling Essentials: Developing Clients for Life

$599.00
SKU 2750E1SEDCL
Selling Essentials: Developing Clients for Life (Business License for <5k employees)
Purchase:

Choosing the correct license

All licenses are one (1) year term from date of purchase. At the term's end you must either renew license or discontinue all use of the content. Please read the RTL End-User Agreement (opens new tab) before purchase. Contact us if you have any questions.

Business - For unlimited use within an organization employing less than 5,000 people at one or more direct operating locations. EULA does not permit use outside the organization, e.g. partners, distributors and consultants.

Corporate - For unlimited use within an organization and its subsidiaries employing 5,001-10,000 people across the entire organization. EULA does not permit training outside the organization, e.g. partners, distributors and consultants.

Enterprise - For unlimited use within a top-level organization, its subsidiaries, partners, and distributors employing more than 10,000 people across the enterprise. EULA permits training of all legally connected entities.


Whether you are working with fresh faces or seasoned pros, there are usually gaps between where salespeople are in their development and where they should be. That's why it's a good idea to assess skill levels from time to time, establish a baseline, and always have an action plan for improvement. The results are beneficial to the bottom line – for both the individual and the organization.

Maintaining customer loyalty is key to a successful organization. Sales people need to be able to gain, keep, and maintain relationships with their clients. This can be tricky, but there are ways to ensure that the connection stays positive. The benefits to a successful client relationship include increased sales, customer satisfaction, and job satisfaction.

Selling Essentials: Developing Clients for Life is a module of the Selling Essentials Training Series that focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty. Participants will learn strategies for handling customer complaints, how to create a customer satisfaction survey and capitalizing on the feedback, and develop creative ideas for maintaining consistent communication with customers.

  • Overview
  • Resources

Learning Outcomes:

  • Understand the product implementation process
  • Learn how and why it's important to develop relationships with existing clients
  • Know how to create a plan to build client loyalty
  • Discover effective strategies for building and maximizing client relationships

Program Contents:

  • Implementation and Follow-Up
  • Building Relationships
  • Capitalizing on the Relationship

Included in the download:

  • A complete courseware package for a 4-hour classroom training event.
  • Includes Instructor Guide, Participant Guide, PowerPoint Presentation, Course Overview, Learning Summary, Learning Materials, Action Plan, and Course Evaluation.
  • Supplemental Self-Study PowerPoint Course

Get the Complete Collection:

This program is just one title from the Reproducible Training Library Complete Collection, a comprehensive library of 300+ hours of soft-skills training provided in more than 80 different programs.

DEMO > Register for the RTL Demo and see the product in action.

PREVIEW > Download an actual product preview in PDF format and see how easy it is to use.

INFO KIT > Get a comprehensive overview of the benefits of reproducible training.