I've distributed surveys to my raters but I forgot someone. What do I do?
You can add raters to your Rater List and invite them at any time before your deadline. Once you've added the new raters to your list, you can send their Invitation email by using the Invite button. Invitation emails will only go to those raters that have not already been invited.
How do I remind my raters?
You can send reminder emails to your raters from the Portal by selecting the invite and remind raters tab. Next, you can select the manage reminders tab located at the top of the rater list. Here, you can select the remind raters button to send out the reminder emails. Please note: reminder emails will only be sent to those raters that have not completed their survey.
How do I know whom I've distributed surveys to?
On the invite and remind raters tab, you can view your rater list and information regarding each. In the invited column, you can see the date that the invitation emails were sent to the raters to provide feedback. This column will also let you know if there are raters in your list that have not been invited. If a rater has not been invited, you will see a red box that reads "Not Invited." To invite those raters that have not been invited, please select the invite button.
I distributed a survey to the wrong person. How can I remove them?
If you have added a rater in error or would no longer like to request their feedback, you can remove the rater from your list. You can remove raters from the invite and remind raters tab by selecting the remove button on the right side of their record. Once you've removed a rater, they will no longer receive email communication in regards to providing feedback for you. Their survey passkey will also be deactivated which prevents them from accessing their survey.
How do I know which raters have completed my survey?
In order to protect rater confidentiality, we do not display the completion status of individual raters. Instead, you can see the total number of completed surveys broken out into each rater level. This can be found in the "met requirements" section of the project dashboard.
You can also find this information in the update emails that you receive once you've completed your self survey. Here, you will see the total number of surveys that have been completed, broken out into each rater level. If you see that the number of completed surveys is low, you can send reminder emails to your raters. This email will notify your raters that they have not completed their survey. The reminder emails will only be sent to those raters who have not completed their survey. These emails can be sent from the invite and remind raters tab by selecting manage reminders, found above your rater list.
I distributed a survey to a rater and it bounced back to me. What do I do?
If you received a bounce back email stating that the survey email was not delivered, it is most likely because there is an error with the email address. Please double check that the email address that was entered is correct. If it is not, you can remove that rater from your list and re-add them back using the corrected email address. Once they've been added, you must send another invitation email using the invite button.
If you find that the email address is correct but the email was still not delivered to the rater, please submit a request or contact our support team for assistance.