Shopping Policy

New Orders

30 Day Risk-Free Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt. To learn more, see the Returns tab.

Fast Delivery

We ship most orders with FedEx or USPS and usually, but not always, the same business day. If shipment of your order will be delayed by more than a few days, we'll contact you. FedEx Ground or Home Delivery, also known as residential delivery, may take 2-5 business days to arrive. For expedited or rush shipments, FedEx Express services are available at checkout and those orders received before 4:00 PM Eastern Time usually ship the same day, if product is available.

Estimated delivery times are based upon business days and do not include weekends or holiday schedules. Items ordered together are not always shipped together. If you have special shipping needs, we recommend you place your order with our Customer Support Team by phone at 800-633-4533. All shipments are F.O.B. West Chester, Pennsylvania, USA.

Place Your Order

You may place your order on our website 24/7 and we will process it during our business day. You may also order by calling our Customer Support Team at 800-633-4533 Monday through Friday from 9am to 5pm ET. We post holiday closings on our website home page when they occur. We recommend you do not leave ordering or payment information on voice mail.

International Orders

Orders from outside the United States will be shipped FedEx International. Pricing is based on U.S. funds and prepayment is required prior to shipping. Sorry, promotions for free or discounted shipping are not applicable to international orders. Shipping and handling fees will be added to your order at checkout. Customs, duties, additional taxes & tariffs are your responsibility and are typically collected prior to delivery from your assigned broker. You may also place an order with an HRDQ Distributor in your region to potentially save on delivery time and costs.

Payment Terms

We accept credit cards from American Express, Visa, Mastercard and Discover. Your credit card will be charged at checkout. For orders within the United States, you may request to be invoiced. To do so, contact our Customer Support Team at 800-633-4533. Please note the following applies to requests for invoicing:

  • Orders must be over $2,500.
  • Purchase order must be sent prior to us approving terms and releasing your order for shipment.
  • Payment is due 30 days from invoice date.
  • Overdue invoices will be assessed an interest fee of 1.5% per month.

Taxes

HRDQ's taxpayer ID is 23-2039609. For orders shipping to addresses in Pennsylvania, Florida, and Ohio the appropriate state and local sales tax will be applied to your order at checkout. If you are exempt from state sales tax, please send us your tax exemption certificate so we may set up your account before you place your first order.

Backorders

While most items in our store are always in stock, shipping is subject to availability. If your item is backordered, you will be notified upon receipt of your order with an expected arrival time to our warehouse.


Returns

30 Day Risk-Free Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt.

We're sorry if our products did not meet your needs or expectations, and we’re ready to make things right. You'll receive a full credit or refund not including shipping and handling, with some exceptions.

To ensure an easy return and a quick refund, please contact our Customer Support Team to process your return.

Return Policies

All products must arrive at our warehouse in unused, resalable condition. Please carefully pack your items for shipment. We recommend you ship your return by traceable means and insured for the value of your order. You’re responsible for lost or damaged returns.

Some products, such as software, digital downloads, DVDs, customized products, sale items, and other product, may not be returnable.

Your refund will be processed upon receipt and inspection of returned merchandise. If there are any issues with your return, we’ll contact you.

We typically do not accept returns beyond 30 days. If we do so, we may deduct a 15% restocking charge from your refund.

HRDQ, 827 Lincoln Avenue, Suite B-10
West Chester, PA 19380, United States
www.HRDQstore.com