Shopping Policies

Orders

Our Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt. To learn more, see the Returns section below.

Fast Delivery

We ship most orders with FedEx or USPS and usually, but not always, the same business day. If shipment of your order will be delayed by more than a few days, we'll contact you. FedEx Ground or Home Delivery, also known as residential delivery, may take 2-5 business days to arrive. For expedited or rush shipments, FedEx Express services are available at checkout and those orders received before 4:00 PM Eastern Time usually ship the same day, if product is available.

Estimated delivery times are based upon business days and do not include weekends or holiday schedules. Items ordered together are not always shipped together. If you have special shipping needs, we recommend you place your order with our Customer Support Team by phone at 800-633-4533. All shipments are F.O.B. West Chester, Pennsylvania, USA.

Place Your Order

You may place your order on our website 24/7 and we will process it during our business day. You may also order by calling our Customer Support Team at 800-633-4533 Monday through Friday from 9am to 5pm ET. We post holiday closings on our website home page when they occur. We recommend you do not leave ordering or payment information on voice mail.

International Orders

Orders from outside the United States will be shipped FedEx International. Pricing is based on U.S. funds and prepayment is required prior to shipping. Sorry, promotions for free or discounted shipping are not applicable to international orders. Shipping and handling fees will be added to your order at checkout. Customs, duties, additional taxes & tariffs are your responsibility and are typically collected prior to delivery from your assigned broker. You may also place an order with an HRDQ Distributor in your region to potentially save on delivery time and costs.

Payment Terms

Your order may be paid by a variety of payment methods. For fastest service we recommend payment by credit card.

    • Pay by Credit Card. Your card will be charged at time of checkout. Digital content will be available for download immediately, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.

    • Prepay by ACH. Your order will be on hold until payment is received. An invoice will be emailed to you within one business day. Simply click the "Pay invoice" button in the email for easy online ACH payment processing and a copy of your invoice. Following receipt of payment, digital content will be immediately available, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.
    • Prepay by Check. Your order will be on hold until payment is received. Please mail your check to HRDQ, c/o Accounts Receivable, 827 Lincoln Ave. #B-10, West Chester, PA 19380. Following receipt of payment, digital content will be immediately available, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.

Questions about payment options? Contact us at support@HRDQ.com or 800-633-4533.

Taxes

For orders shipping to addresses in Pennsylvania, Florida, and Ohio the appropriate state and local sales tax will be applied to your order at checkout. If you are exempt from state sales tax, please send us your tax exemption certificate so we may set up your account before you place your first order.

HRDQ Identification Information

  • Legal name: "Organization Design & Development, Inc. DBA HRDQ"
  • TIN - 23-2039609
  • SWIFT - SVRNUS33
  • NAICS - 611430
  • DUNS - 14-803-0497

Backorders

While most items in our store are always in stock, shipping is subject to availability. If your ordered item is backordered, you will be notified with an expected shipping date from our warehouse.


Returns

30 Day Risk-Free Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt. You'll receive a full credit or refund not including shipping and handling, with some exceptions. To ensure an easy return and a quick refund, please contact our Customer Support Team to start the return process.

Please note:

  • Return requests must be within 30 days of your order date.
  • Some products, such as digital downloads, software, DVDs, custom products, sale items, etc., are not returnable.

Items approved for return must arrive at our warehouse in unused, resalable condition. Ship your return by traceable means and insured for the value of your order. We are not liable for lost or damaged returns.

Your refund will be processed upon receipt and inspection of returned merchandise. If there are any issues with your return, we’ll contact you. Reimbursement for returns will be by check within 30 days of approval.

HRDQ, 827 Lincoln Avenue, Suite B-10
West Chester, PA 19380, United States
www.HRDQstore.com