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Shopping Policies

Orders

Our Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt. To learn more, see the Returns section below.

Fast Delivery

We ship most orders with FedEx or USPS and usually, but not always, the same business day. If shipment of your order will be delayed by more than a few days, we'll contact you. FedEx Ground or Home Delivery, also known as residential delivery, may take 2-5 business days to arrive. For expedited or rush shipments, FedEx Express services are available at checkout and those orders received before 4:00 PM Eastern Time usually ship the same day, if product is available.

Estimated delivery times are based upon business days and do not include weekends or holiday schedules. Items ordered together are not always shipped together. If you have special shipping needs, we recommend you place your order with our Customer Support Team by phone at 610-279-2002. All shipments are F.O.B. West Chester, Pennsylvania, USA.

Placing an Order

You may place your order on our website 24/7 and we will process it during our business day. You may also order by calling our Customer Support Team at 800-633-4533 Monday to Friday from 9am to 5pm ET. We post holiday closings on our website home page when they occur. We recommend you do not leave ordering or payment information on voice mail.

Placing an International Order

Orders from outside the United States will be shipped FedEx International. Pricing is based on U.S. funds and prepayment is required prior to shipping. Sorry, promotions for free or discounted shipping are not applicable to international orders. Shipping and handling fees will be added to your order at checkout. Customs, duties, additional taxes & tariffs are your responsibility and are typically collected prior to delivery from your assigned broker. You may also place an order with an HRDQ Distributor in your region to potentially save on delivery time and costs.

Payment by Credit Card

The HRDQstore only takes payment by credit card. Your card will be charged at time of checkout. Digital content will be available for download immediately, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.

Payment Terms

HRDQ is not able to provide invoicing with payment terms.

Alternate Payment Methods

Alternate pre-pay payment methods are available but will delay processing of your order. Following receipt of your payment, digital content will be available for download immediately, online assessment credits will be available in the HRDQ Assessment Center within one business day, and physical products will be shipped from our warehouse within one to two business days.

  • Payment by eCheck. The fastest alternate payment method. Call us with the routing number, account number, and name on your bank account. Your payment will be immediately processed. 
  • Prepay by ACH. Contact us for our ACH payment information. Shipment of your order will be on hold until payment is received at our bank. 
  • Prepay by Check. Mail your check to HRDQ, c/o Accounts Receivable, 827 Lincoln Ave. #B-10, West Chester, PA 19380. 

Questions about payment options? Contact us at support@HRDQ.com.

Taxes

For orders shipping to addresses in Pennsylvania, Florida, and Ohio the appropriate state and local sales tax will be applied to your order at checkout. If you are exempt from state sales tax in those states, before your first order please send us your tax exemption certificate so we may set up your account properly.

HRDQ Identification Information

  • Legal name – Organization Design & Development, Inc. DBA HRDQ
  • TIN – 23-2039609
  • SWIFT – SVRNUS33
  • NAICS – 611430
  • DUNS – 14-803-0497

Backorders

While most items in our store are always in stock, shipping is subject to availability. If your ordered item is backordered, you will be notified with an expected shipping date from our warehouse.


Returns

30 Day Risk-Free Guarantee

We guarantee you'll love our products. If you're not happy, we're not happy. You may return for a refund any product within 30 days of receipt except digital products. You'll receive a full credit or refund not including shipping and handling, with some exceptions. To ensure an easy return and a quick refund, please contact our Customer Support Team to start the return process.

Please note:

  • Return requests must be within 30 days of your order date.
  • Some products, such as digital downloads, software, DVDs, custom products, sale items, etc., are not returnable.

Items approved for return must arrive at our warehouse in unused, resalable condition. Ship your return by traceable means and insured for the value of your order. We are not liable for lost or damaged returns.

Your refund will be processed upon receipt and inspection of returned merchandise. If there are any issues with your return, we’ll contact you. Reimbursement for returns will be by the original payment method within 30 days of approval. You may also choose to apply your refund to a store credit.

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HRDQ

827 Lincoln Ave. #B-10
West Chester, PA 19380
United States

support@HRDQ.com