Taking Control of Conflict Instructor-Led Training

Learn to Prevent Conflict and Transform Your Workplace

When you think of your job, conflict probably – hopefully – isn’t the first thing that comes to mind. But have you ever found yourself complaining about having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, with its extent ranging from mild disagreements to explosive standoffs. Wouldn't it be nice to know how to prevent conflict?

A study by CPP, Inc. found that 85% of employees at all levels experience conflict to some degree, and that employees spend a staggering 2.8 hours per week dealing with conflict – the equivalent of $359 billion of paid hours. Clearly, conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable, but you can learn how to prevent conflict.

Although you may not eliminate conflict entirely, you can take control of it – that is, create a positive working environment in which conflict is dealt with maturely and collaboratively. This program will show you how to do just that. By identifying the source of conflict and implementing effective resolution strategies, you’ll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place. This three-hour program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more to prevent conflict.

Key Topics

• The five strategies that people use for managing conflict, as well as the underlying theory and model behind them.
• When it is appropriate to use each of the conflict strategies and how to overcome the habit of overusing any one approach.
• Creating a conflict resolution plan to think clearly during conflicts instead of succumbing to stress and automatic responses.
• The process of unpacking” a complex, layered conflict with multiple sources.
• How to model the right behaviors by practicing active listening.
• Communicating clearly and tactfully about sensitive issues that are causing tension.

Participants Will Learn

• To identify their preferred strategy for handling conflict.
• The characteristics and drawbacks of each typical approach to conflict.
• The various sources of conflict that most often occur in the workplace.
• Strategies for effectively resolving conflicts that stem from each source.
• Behaviors that minimize conflict.
• How to proactively address issues before they escalate into problems.

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