Have you ever heard the phrase "the customer is always right"? There's been a lot of discussion of this attitude in recent years and how it has been abused by certain groups of people looking to exploit businesses for everything...
Sure, every workplace is different. But when it comes to workers, well, we’re all human. That means many times employees share the same general areas for improvement across industries, companies, and teams. If you can identify, anticipate, and mitigate these...
Every single employee in your organization represents your brand and is responsible for how customers perceive it on a daily basis. This means that every interaction, whether it’s over the phone, by email, or through social media, plays a crucial...
