Being a supervisor means taking on a lot of responsibility. Delegating, disciplining, moving the company forward, and promoting key workers just scratches the surface of a supervisor's responsibility. Therefore, if there is a disconnect between a supervisor and his or her employees, there is a huge cost to pay in productivity, team building, and communication.
According to an officevibe.com infographic, three out of four employees think that their boss is the worst and most stressful aspect of their job. In addition, bad bosses cause companies to spend an estimated $360 billion each year on healthcare! Bad bosses also cause employees to be less productive.
This course will teach you how to be a relatable, respectable, and dependable supervisor who is able to keep all aspects of your team in check. As a result, you will be able to have a clear direction, meet your employees' needs, have clear employee-supervisor communication, handle difficult conversations with ease, and boost your assertiveness as a boss.
Key Topics
Developing emotional awareness
Understanding your level of assertiveness
Establishing credibility and trust
Anticipating typical responses to confrontation
Understanding the escalation process
Handling specific difficult personality types
Participants Will Learn
How to identify the characteristics of assertive behavior and include them in your interactions.
How to ask directly for what you need without being aggressive.
How to confront problem behaviors successfully.
How to create equitable compromises with employees and peers.
How to hold others accountable.
How to manage conflicts to achieve productive outcomes.
How to deal with difficult people effectively.
How to have clear employee-supervisor communication.
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