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Virtual Instructor-Led Training

Business Etiquette

Proper work etiquette is essential in today's business landscape

Course Time

1-4p ET

Length

3 hours

Class Size

20 seats

Format

Virtual ILT

Interaction

High

Audience

Managers and Employees

In the business word, etiquette is an encompassing term that makes the difference between a comfortable work environment, and an aggravating one. Whether it is being polite to a rude coworker, keeping a clean workspace, or using proper grammar in an email, small, attentive gestures make the workplace more enjoyable. However, business etiquette has been on the decline.

According to a study by Weber Shandwick, “large American businesses are considered uncivil by 53 percent of Americans.” This is an important statistic, considering the same study found that 60 percent of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of Americans leaving their jobs because of incivility. In the span of two years, 26 percent of Americans reported they quit a job because it was an uncivil workplace.

Being able to assess your level of self-respect and dignity, to display patience, to say no diplomatically, and to make a positive impression allows you develop more meaningful relationships with colleagues, and to build a pleasant work environment that boosts productivity. This virtual instructor-led training event covers necessary business etiquette skills. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

  • Dealing with feelings of powerlessness and helplessness
  • Saying “no” diplomatically
  • Guidelines for making a good first impression
  • How to keep your cool when handling a tough customer
  • How to pick up on nonverbal and subtext messages
  • How to navigate workplace faux pas
  • Technology etiquette, including how to effectively use social media

Participants Will Learn:

  • Practice common business etiquette to build and maintain relationships.
  • Implement practices for respecting yourself.
  • Be resilient in difficult situations.
  • Interact in a respectful manner with coworkers and subordinates.
  • Establish positive human connections.
  • Maintain relationships with strong communication skills.

Requirements:

  • Basic desktop, laptop or tablet
  • Microphone and speakers or headset with microphone
  • Webcam (optional)

Schedule a Private Class
Contact us to book this class as a private virtual or onsite event.


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You’ll love HRDQ Consulting Virtual Instructor-Led Sessions!

Our virtual instructor-led training sessions are live, interactive classroom solutions delivered directly to you – wherever you are located. The benefits of attending a virtual session include:

  • A flexible virtual education. The class is available to you wherever you work – office, home, or on the road.
     
  • Small group advantages. A small group learning setting offers more personalized support.
     
  • High-retention learning. You can attend the interactive and engaging class from your desired located without any distractions.
     
  • Real-time interaction. The session engages you with real-time interaction with the instructor and classmates.

Need help with selecting courses and scheduling learners? Contact us!

We're here for you. If you're new to virtual training or simply overwhelmed for time, let our helpful staff assist you in getting prepared for you next class. For over 40 years, we have helped countless organizations train and succeed!

Call 800-633-4533

Typically M-F from 9-5p ET.
Best if you want a more detailed discussion.

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Anytime.
Best after hours or you rather type than talk.

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Typically M-F from 9-5p ET.
Best for a quick answer or you want to multi-task.

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