Subscription FAQ's
Subscription Questions and Policies
How do HRDQ subscriptions work?
Subscriptions are automatically renewed according to the described delivery interval and the service will be automatically extended after each successful renewal. For example, if you started a yearly subscription, we would automatically charge your credit card each year and you will get continued access to the products or services to which you subscribed.
Can I cancel a subscription?
Yes, of course. You cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it. The customer portal can be accessed through the link you received in the email that was sent to you when you placed an initial subscription order. You can also access your subscriptions if through your account management profile on HRDQstore.
What happens if my payment can't be processed?
If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method. If your payment fails to process after three automated attempts, your account access will be suspended, and you must create a ticket at support@HRDQstore.com to resolve the payment situation and reactivate your account.
HRDQstore
827 Lincoln Ave. #B-10
West Chester, PA 19380
United States
