Influence is a tool of success – being able to influence or win others to your way of thinking demands respect and allows you the authority to affect outcomes. Too often, we assume only a person of influence can affect it, but influencing others is an art.
However, influencing goes beyond positions of power and encompasses more subtle skills like empathy and active listening. It is rooted in effective communication skills and self-understanding. Learning how to demonstrate authenticity and integrity through your interactions with others and how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence, leading to improved working relationships and increased opportunities to see your ideas grow.
This three-hour instructor-led training event will focus on influence. The program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.
Key Topics
Foundations of assertiveness and potential blocks to assertiveness
How to use factual statements to make clear directives
How to influence others
Understanding the underlying attitudes and motives behind unassertive behaviors
Methods to confidently say no to coworkers and bosses
Guidelines for successfully handling conflict and criticism
Participants Will Learn
How to define assertiveness.
How to recognize the range of assertive behaviors.
How to identify personal blocks to assertiveness.
How to demonstrate assertive language and behaviors.
How to avoid language and behaviors that are not assertive (passive, aggressive, and passive-aggressive behaviors).
How to use assertive behaviors in everyday situations.
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