A survey by CareerBuilder found that 69% of organizations have been adversely affected by a bad hire in the past year. A bad hire was considered someone with any of the following issues: poor performance, failure to get along with others, negative attitude, attendance problems, and complaints from customers. The consequences included any of the following: lost productivity, time required to hire and train another person, drag on morale throughout the department or organization, loss of sales, and legal issues.
A survey by Robert Half Finance & Accounting found that poor performance was the No. 1 reason that resulted in a failed hire. A poor skills match was the second most-cited reason. In addition, failed hires result from a “culture clash,” where the new hire doesn’t fit in with the company culture. Behavioral interviewing is an evidence-based approach for ensuring you hire the right person for the job, effectively minimizing all of these potential problems.
This instructor-led training covers how to better interview candidates to find the right talent. This three-hour program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.
Key Topics of Behavioral Interviews
Developing a list of general competencies needed for the position
Translating general competencies into detailed performance criteria
Using general competencies and performance criteria to develop behavioral-based questions
Recognizing the characteristics of effective behavioral-based questions
Developing behavioral-based questions according to the competencies necessary for the position and the organizational culture
Participants Will Learn
By the end of the course, participants will
Identify general competencies and translate them into performance criteria.
Recognize the characteristics of and effectively develop behavioral-based questions.
Explore useful techniques for reviewing resumes.
Identify the elements to look for in candidates’ answers to behavioral-based questions.
Follow a structured method for evaluating candidates objectively.
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